At a Glance
- Tasks: Lead and inspire a team of Loss Adjusters while managing claims effectively.
- Company: Gallagher Bassett, a supportive and empathetic workplace.
- Benefits: Competitive pay, comprehensive benefits, career development, and a people-first culture.
- Other info: Remote work with flexible arrangements and opportunities for ongoing learning.
- Why this job: Make a real impact by helping clients navigate challenges and recover confidently.
- Qualifications: Leadership skills, claims management experience, and strong communication abilities.
The predicted salary is between 40500 - 49500 £ per year.
Job Description
Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.
Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives.
It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.
We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.
Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.
Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
Because when you’re here, you’re part of something bigger.
You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Are you ready to lead and inspire a team of Loss Adjusters while delivering exceptional claims management services?
As a Field Team Manager – Loss Adjusting Services, you will oversee the performance of a team of fee-earning Loss Adjusters within a designated geographical area.
This role combines leadership, technical expertise, and hands-on claims management to ensure outstanding service delivery to clients, brokers, policyholders, and assessors.
You will manage performance against key KPIs, provide technical guidance, review reports, and foster strong relationships with stakeholders through effective communication.
This is a remote working role, with travel as and when required.
- How you'll make an impact
- Lead, motivate and develop a team of Loss Adjusters, driving performance against key operational and financial targets.
- Conduct regular one-to-ones, performance reviews and appraisals to support employee development and engagement.
- Partner with technical leaders to identify coaching, training and development opportunities.
- Personally manage a portfolio of claims, ensuring timely and accurate resolution.
- Provide technical guidance and act as an escalation point for complex claims matters.
- Review and approve reports, ensuring technical accuracy, compliance and quality standards are maintained.
- Build and maintain strong relationships with clients, brokers, policyholders and key stakeholders.
- Monitor workloads and ensure claims are progressed in line with service level agreements and business objectives.
- Foster a positive, collaborative and high-performing team culture.
About You
Skills and Competencies
- Strong leadership and people management skills, with the ability to inspire and motivate a team.
- In-depth technical knowledge of loss adjusting, claims handling, and insurance principles.
- Proven ability to manage performance against KPIs and deliver results.
- Excellent communication and interpersonal skills to build strong stakeholder relationships.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to work under pressure and manage competing priorities effectively.
Qualifications and Experience
- CILA and/or CII qualifications are advantageous but not essential.
- Vast experience in loss adjusting or claims management, ideally with team leadership experience.
- Proven track record of managing claims and delivering results in a fee-earning environment.
- Experience in preparing, reviewing, and approving loss adjuster reports.
- Eligible to work in the UK
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace.
If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.
Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch.
We will also offer reasonable adjustments to the recruitment process if required, so please let us know.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Adjuster Team Manager in Northampton employer: Gallagher Bassett
Gallagher Bassett is an exceptional employer that prioritises the well-being and growth of its employees. With a strong focus on teamwork and professional development, you will receive comprehensive training and support for qualifications while working in a collaborative environment that values your contributions. Located in a vibrant area, the hybrid working model allows for flexibility, ensuring you can balance your professional and personal life effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Adjuster Team Manager in Northampton
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Gallagher Bassett). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Gallagher Bassett. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Adjuster Team Manager in Northampton
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Gallagher Bassett.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Gallagher Bassett. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Gallagher Bassett
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Gallagher Bassett to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Gallagher Bassett, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Gallagher Bassett's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
