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- Tasks: Manage claims and provide excellent service to clients in a supportive environment.
- Company: Gallagher Bassett, a team of empathetic experts dedicated to helping others.
- Benefits: Competitive salary, 25 days holiday, flexible work options, and career growth support.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Quick learner with strong decision-making and negotiation skills.
- Other info: Join a fast-paced team that values teamwork and celebrates your impact.
The predicted salary is between 30000 - 48000 ÂŁ per year.
At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.
We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
Are you passionate about helping people and delivering great customer service? At Strata Solicitors, part of Gallagher, we’re looking for someone to join our team as a Recovery Claims Handler. You’ll manage claims efficiently, provide excellent service to our clients, and work in a supportive environment. After your probation period, you’ll have the flexibility to work from home two days a week. We’ll also support your career growth by contributing to your Chartered Institute of Insurance (CII) or professional legal qualification.
In this role, you’ll take charge of your own caseload of uninsured loss recovery claims. Using our case management system, you’ll work to resolve claims quickly and fairly. You’ll communicate with third parties and insurers to determine liability for road traffic accidents and secure the best outcomes for our clients. You’ll respond to enquiries promptly and clearly, whether by phone or in writing. Building strong relationships with clients will be key, as will keeping accurate records and ensuring compliance with regulations. When necessary, you’ll consider litigation to avoid delays and act in the best interests of our clients.
You’re quick to learn and confident in making decisions. You’re comfortable negotiating and influencing others, whether over the phone or in writing. You enjoy working both independently and as part of a team. You’re detail‑oriented and thrive in a fast‑paced environment. You take pride in your work and approach challenges with a positive, can‑do attitude. Knowledge of the Highway Code would be a bonus, but it’s not essential.
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus
Recovery Claims Handler in London employer: Gallagher Bassett
Contact Detail:
Gallagher Bassett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Claims Handler in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims handling. Think about how you can showcase your empathy and problem-solving skills, as these are key in this role.
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values. At StudySmarter, we believe in finding a workplace where you can truly make an impact, so check out our website for opportunities that resonate with you.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for the team.
We think you need these skills to ace Recovery Claims Handler in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see that you genuinely care about delivering great customer service and making a difference in clients' lives.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate applicants who can communicate effectively, so make sure your application is easy to read and free of jargon. Remember, clarity is key!
Highlight Relevant Experience: Make sure to showcase any experience you have that relates to managing claims or working in a fast-paced environment. We love seeing how your background aligns with our needs, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gallagher Bassett
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Recovery Claims Handler. Familiarise yourself with the claims process and the importance of empathy in customer service. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Communication Skills
Since this role involves communicating with clients and third parties, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations, to highlight your ability to build strong relationships.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of specific instances where you had to negotiate or influence others, and be ready to discuss how you handled those situations and the outcomes.
✨Demonstrate Your Team Spirit
Gallagher Bassett values teamwork, so be prepared to discuss how you work well with others. Share examples of successful collaborations and how you contribute to a positive team environment. This will show that you’re not just a great individual contributor but also a team player.
