Trainee Claims Handler in Ipswich

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.

How you’ll make an impact:

• Analyses insurance claims to report on the level of related liability in an accurate, comprehensive and timely manner.
• Makes approval or denial decisions regarding claims, and negotiating settlements with claimants in accordance with provided policy or guidelines.

Key Responsibilities:

• Conducting digital or onsite assessments to establish cause and quantum of insurance claims;
• Composing and submitting reports which summarise assessments and make recommendations for the acceptance/declinature of the claim, based on the policy;
• Compiling, promoting and supporting Suppliers with our requirements at all times;
• Requesting quotations as required and liaising with repairers in respect of works to be completed;
• Compiling high quality detailed scope of works, loss schedules and photographic evidence;
• Obtaining high quality information by investigation so as to be able to properly conclude on policy liability, legal liability, quantum, and subrogation and risk management issues in compliance with prevailing client requirements;
• Examining, inspecting, and assessing the damage and loss of insured properties and businesses;
• Manages a small case load of large loss claims which will involve liaising with engineers, quantity surveyors, architects, builders and the customer through to completion;
• Makes recommendations for the acceptance/declinature of the insurance claim, based on the Customer’s insurance policy;
• Estimates insurance costs and inspecting insured properties in order to evaluate the conditions that affect underwriting standards.

About You:

• High School diploma or commensurate experience; 3 years' minimum related experience.
• Demonstrated computer literacy i.e. Microsoft Office Suite, ability to learn new systems.
• Ability to understand and apply the relevant Laws, Codes, guidelines as part of the assessment.
• Appropriately licensed and/or certified in all states in which claims are being handled.

• Bachelor's degree preferred.
• Previous experience as a Project Manager, Assessor or Loss Adjuster is desirable.
• Knowledge of insurance operational processes, practices and risk management.

Work Traits:

• Ability to think strategically and execute quality outputs under tight timelines.
• Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges.
• Strong conceptual and analytical skills.

Compensation and benefits:

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.
• And many more…

We value inclusion and diversity:

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.

We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.