Team Leader in Ipswich

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We are seeking a Team Leader to take charge of a dynamic, high-performing team of claims professionals. You’ll be the go-to expert for claims processes, guiding and supporting your colleagues while ensuring client expectations are consistently met. This role is about more than supervision—it’s about inspiring others, driving professional development, and setting the standard for excellence in claims management.

How you’ll make an impact:

• Lead and supervise your team to ensure Service Level Agreements are achieved.
• Approve claims settlements within your financial authority.
• Ensure staff are fully trained on Service Instructions and Policy Wordings.
• Build strong client relationships, attending review meetings when required.
• Deliver training and support team development in line with Gallagher Bassett’s Learning & Development Prospectus.
• Complete appraisals on time and respond promptly to complaints.
• Oversee diary procedures to maintain accurate reserves and a 1:1 closing ratio.
• Manage solicitors in litigated cases to uphold litigation standards.
• Support the Head of Operations with office administration for smooth daily operations.

About You:

• Proven experience as a Team Leader.
• Technical motor claims expertise.
• Ability to foster a positive work environment, inspire others, and develop talent.
• Eligible to work in the UK.

Compensation and benefits:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.
• And many more…

We value inclusion and diversity:

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.