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- Tasks: Help customers navigate travel insurance claims and provide essential support during stressful times.
- Company: Join Gallagher Bassett, a leader in insurance with a purpose-driven culture.
- Benefits: Enjoy 25+ days holiday, health plans, and career progression opportunities.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: GCSEs in English and Maths; strong communication and problem-solving skills.
- Other info: Inclusive workplace committed to diversity and employee wellbeing.
The predicted salary is between 20000 - 30000 £ per year.
At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.
Join Gallagher Bassett at our Ipswich Waterfront Offices as a Trainee Travel Claims Handler. This is an entry‑level role starting in May 2024, and no prior experience is needed. We’ll provide full training to help you build a rewarding career in insurance. You’ll learn everything from insurance basics to handling travel insurance claims, such as lost luggage, flight cancellations, and medical expenses while travelling.
We’re committed to your growth and offer a clear progression programme, qualification support, and a range of benefits to support your wellbeing.
In this role, you’ll help customers when they need it most. You’ll handle travel insurance claims, reviewing documents, assessing coverage, and deciding if claims are valid. You’ll communicate with customers via phone or email, keeping them informed and answering their questions. You’ll also work closely with your team to ensure claims are processed efficiently and accurately. Your work will make a real difference to customers during stressful times, providing them with the support and reassurance they need.
About You
- Communicates clearly and confidently, both in writing and speaking.
- Has strong computer skills and attention to detail.
- Can solve problems and analyse information effectively.
- Shows empathy and stays calm under pressure.
- Is passionate about delivering excellent customer service.
- Holds GCSEs (or equivalent) in English and Maths.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
- Defined contribution pension scheme, which Gallagher will also contribute to.
- Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x.
- Income protection, we’ll cover up to 50% of your annual income, with options to top up.
- Health cash plan or Private medical insurance.
- Three fully paid volunteering days per year.
- Employee Stock Purchase plan, offering company shares at a discount.
- Share incentive plan, HMRC approved, tax effective, stock purchase plan.
- Critical illness cover.
- Discounted gym membership, with over 3,000 gyms nationally.
- Season ticket loan.
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
- Emergency back‑up family care.
- And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Claims Handler in Ipswich employer: Gallagher Bassett
Contact Detail:
Gallagher Bassett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Ipswich
✨Tip Number 1
Get to know Gallagher Bassett! Research their values and mission, especially their commitment to helping clients through tough times. This will help you connect with the team during interviews and show that you’re genuinely interested in being part of something bigger.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, it’s crucial to convey empathy and clarity. Try role-playing common scenarios with friends or family to build your confidence before the big day.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully tackled challenges. This will demonstrate your ability to stay calm under pressure, which is key for a Claims Handler.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Gallagher Bassett team right from the start.
We think you need these skills to ace Claims Handler in Ipswich
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and your commitment to excellent customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Claims Handler role. Mention any relevant experiences, even if they’re not directly related, that showcase your problem-solving abilities and empathy.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and make sure your points are easy to understand—this will help us see your communication skills in action.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gallagher Bassett
✨Understand the Role
Before your interview, take some time to really understand what a Claims Handler does. Familiarise yourself with common travel insurance claims like lost luggage and flight cancellations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Empathy
Since this role involves helping customers during stressful times, it's crucial to demonstrate your empathetic side. Think of examples from your past where you've helped someone in need or resolved a difficult situation. This will highlight your ability to connect with clients and provide excellent customer service.
✨Brush Up on Communication Skills
As a Claims Handler, you'll be communicating with customers via phone and email. Practice clear and confident communication by doing mock interviews with friends or family. Focus on explaining complex information simply and effectively, as this will be key in your role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your enthusiasm and helps you determine if Gallagher Bassett is the right fit for you.