Claims Adjuster Level 1 in Ipswich

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

Join our Ipswich Claims team as a Claims Adjuster. You’ll be the first point of contact for policyholders, drivers, and third parties, helping them through their repair journey, settling total losses, and validating policies. This is your chance to make a real difference in people's lives while growing your skills in a supportive and collaborative environment.

How you’ll make an impact:

• Provide exceptional customer experience throughout the repair or total loss journey.
• Ability to work alongside different Gallagher Bassett departments, enhancing technical knowledge.
• Validation and acknowledgement of new claims.
• Respond to all written and phone enquiries clearly, courteously and promptly.
• Develop relationships with clients by providing a friendly, efficient service.
• Assist in general office administration (e.g. post, printing, order supplies, maintaining equipment) to ensure smooth running of office.

About You:

• Can effectively communicate with others, both written and spoken.
• Ability to build strong, effective relationships with clients/carriers/brokers through active listening and close adherence to their priorities.
• Demonstrates the ability to communicate in a complete, concise and logical manner.
• Ability to update claims system.
• Displays enthusiasm and commitment, willing to own problems and take responsibility for own actions.

Compensation and benefits:

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.

We value inclusion and diversity. Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.