Defence Claims Handler

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

Are you passionate about helping people and delivering great customer service? At Strata Solicitors, part of Gallagher, we’re looking for someone to join our team as a Defence Claims Handler. You’ll manage claims efficiently, provide excellent service to our clients, and work in a supportive environment. After your probation period, you’ll have the flexibility to work from home two days a week. We’ll also support your career growth by contributing to your Chartered Institute of Insurance (CII) or professional legal qualification.

In this role, you’ll take charge of your own caseload of defence claims. Using our case management system, you’ll work to resolve claims quickly and fairly. You’ll communicate with third parties and insurers to determine liability for road traffic accidents and secure the best outcomes for our clients. You’ll respond to enquiries promptly and clearly, whether by phone or in writing. Building strong relationships with clients will be key, as will keeping accurate records and ensuring compliance with regulations. When necessary, you’ll consider litigation to avoid delays and act in the best interests of our clients.

You’re quick to learn and confident in making decisions. You’re comfortable negotiating and influencing others, whether over the phone or in writing. You enjoy working both independently and as part of a team. You’re detail-oriented and thrive in a fast-paced environment. You take pride in your work and approach challenges with a positive, can-do attitude. Knowledge of the Highway Code would be a bonus, but it’s not essential. Must be eligible to work in the UK.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance
• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.