Claims Administrator in Coventry

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

Are you looking to start a professional career with a company that promotes growth and progression, with no experience needed? As a Claims Administrator you’ll be responsible for entering claims into our system, communicating with claimants and their insurers, and gathering information to support those claims.

In this role you will speak with individuals involved in an insurance claim, often over the phone and via email. We are looking for someone that is excited by the role and will provide a fantastic level of service to our clients. Don’t worry if you don’t have any experience, ideally, it’s what we’re looking for, so we can train you on our systems and our way of doing things. Our offices are open from 8 am to 6 pm, Monday through Friday. During these hours, you’ll work 37.5 hours each week, with no weekend shifts or work on bank holidays.

On a day-to-day basis, you’ll be:

• Making telephone calls to clients, third parties and third-party insurers
• Opening claims on the case management system and conducting initial enquiries
• Working collaboratively with the team to ensure full compliance with office protocols, service level agreements, and key performance indicators

You’re an organised individual who can balance and prioritise your workload. You can communicate clearly through email and phone correspondence. You work well independently and as part of a team. You pay attention to detail and can focus on tasks in a fast-paced environment.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance
• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.