Claims Quality Assurance Consultant

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

Join our Claims Quality Assurance team and help us ensure our claims processes are efficient, compliant, and risk‑free. You’ll work in a collaborative, supportive environment where your expertise in claims and auditing will make a real difference. At Gallagher Bassett, we’re committed to your growth and provide opportunities to shape your career.

This is a part‑time (28 hours per week) role, where you will help design and deliver quality assurance programmes to ensure our claims processes meet all regulatory and contractual requirements. You’ll use your claims experience to identify risks, provide feedback, and spot trends during audits. By reviewing files and working with offshore auditors, you’ll ensure accuracy and consistency in our processes. You’ll also maintain data systems, prepare reports, and share insights to drive improvements. Your work will help us protect our clients and maintain our high standards.

You’ll also:

• Collaborate with teams across the business to build strong relationships.
• Support projects that drive positive change and consistency.
• Highlight all risks and recommend solutions.
• Ensure compliance with all Gallagher Bassett procedures.

You’ve got experience in insurance claims, ideally across multiple products, and a good understanding of quality assurance or internal audit principles. You’re confident in analysing data, drawing conclusions, and suggesting improvements. You’re a clear communicator who can work with people at all levels and build strong relationships. You’re organised, detail‑oriented, and able to work independently. You’re also eligible to work in the UK.

You’ll also bring:

• GCSEs or equivalent qualifications and ideally be working towards CII/Dip CII.
• Strong computer skills, especially in Excel.
• Knowledge of compliance practices and a commitment to ethics and integrity.
• Audit experience (desirable).
• Experience in working within claims.
• A positive attitude and a willingness to embrace new challenges.

At Gallagher Bassett, we’re committed to your growth and success. We offer fully funded qualifications, learning opportunities, and a range of benefits, including 25 days of annual leave, a pension package, private medical insurance, and more. Join us and be part of a global organisation that values its people and their wellbeing. We’re an equal opportunity employer and welcome applications from all backgrounds.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more…

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.