At a Glance
- Tasks: Manage student casework and improve processes within our Registry team.
- Company: Regent’s University London, a supportive and friendly private university.
- Benefits: 30 days annual leave, flexible working, and great campus facilities.
- Other info: Work on a beautiful campus with excellent career growth opportunities.
- Why this job: Make a real difference in students' lives while developing your career.
- Qualifications: Experience in administrative support and customer service required.
The predicted salary is between 31772 - 39156 £ per year.
We are seeking a Student Casework Officer to provide day to day operational management in relation to student casework within our Registry team. You will maintain and provide timely and accurate information to support student casework and provide practical suggestions for continuous improvement of processes. You will also contribute to the knowledge base of the Registry and the University through the sharing of information.
To be successful, you should have experience of providing high level of administrative support and in handling sensitive, confidential, personal data. You should also have a background of working in a high pressure, customer contact environment. Personalised education is what we do, and we believe that every student is unique and exceptional, so you’ll also be customer focused with great communication skills and a strong interest in the student journey.
Interviews will likely be held online, at the beginning of July. Whilst we offer flexible and hybrid working across the University, you will be required to work on-campus at least 2-3 days per week.
Regent’s University London is a private university right in the heart of Royal Regent’s Park. We offer bespoke undergraduate and postgraduate education that begins with the individual, focusing on each student’s talents, potential, and aspirations.
We are a small, friendly, and supportive University offering great benefits for our staff including:
- 30 days annual leave plus bank holidays and additional discretionary closure days over the Christmas period
- Beautiful campus in the heart of Regent's Park, a short walk from Baker Street and Great Portland Street stations
- A range of great facilities on our stunning campus including free tea and coffee, flexible working spaces and free use of the campus tennis court and sport pitch
- Membership of a group personal pension scheme with a 7% minimum contribution by the University, with up to 10% contribution by the University
- Loans of up to £10,000, to include covering daily travel costs, rental deposits and bicycles
- Benenden medical cover - allowing access to medical services where there is delay in receiving NHS treatment
- Employee discount service
- £6.50 a day allowance to spend in University catering outlets (when onsite)
- Free language classes (free places are subject to availability)
- Blended (hybrid) and flexible working supported across the University, depending on the requirements of the role
Student Casework Officer employer: Galileo Global Education
Regent’s University London is an exceptional employer, offering a supportive and friendly work environment in the picturesque setting of Royal Regent’s Park. With generous benefits such as 30 days annual leave, flexible working arrangements, and opportunities for personal and professional growth, we prioritise the well-being of our staff while fostering a culture that values each individual's contributions to the student journey.
StudySmarter Expert Advice🤫
We think this is how you could land Student Casework Officer
✨Tip Number 1
Get to know the company! Research Regent’s University London and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to student casework and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! During the interview, be ready to share specific examples from your past experiences that highlight your administrative support and ability to handle sensitive information. This will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to leave a lasting impression and reiterate your enthusiasm for the position.
We think you need these skills to ace Student Casework Officer
Some tips for your application 🫡
Craft a Compelling CV:Your CV is your first impression, so make it count! Highlight your relevant experience and skills that match the Student Casework Officer role. Keep it clear and concise, and don’t forget to tailor it to what we’re looking for!
Write a Personal Cover Letter:This is your chance to shine! Use your cover letter to explain why you’re the perfect fit for us. Reference specific skills and experiences from the job description, and show us your passion for supporting students.
Be Honest and Authentic:We value authenticity, so be yourself in your application. If you have gaps in your experience, explain how your other skills can bridge those gaps. Honesty goes a long way in making a genuine connection with us.
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Galileo Global Education
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Student Casework Officer. Familiarise yourself with the responsibilities mentioned in the job description, especially around managing student casework and handling sensitive data. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Tailor Your Application
When preparing your CV and cover letter, highlight your relevant experience in administrative support and customer service. Use specific examples that demonstrate your ability to work under pressure and handle confidential information. This tailored approach will make it clear to the interviewers why you’re a great fit for their team.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about past experiences where you successfully managed difficult situations or improved processes. Be ready to discuss how you would handle various student casework scenarios, showcasing your problem-solving skills and customer-focused mindset.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the university is the right fit for you.
