At a Glance
- Tasks: Support students with queries and provide first-line advice in a dynamic environment.
- Company: Regent’s University London, a friendly and supportive private university.
- Benefits: 30 days annual leave, flexible working, and great campus facilities.
- Other info: Work on a beautiful campus in the heart of Regent's Park.
- Why this job: Make a real difference in students' lives while enjoying a vibrant campus atmosphere.
- Qualifications: Strong administrative skills and experience in customer or student support.
The predicted salary is between 36000 - 41000 £ per year.
Salary: £36K to £41K (depending on skills and experience)
Grade: G
Hours: 35 per week
Contract type: Fixed-Term Contract for up to 12 months
Closing date: Midnight, Sunday 5th July
Role Details:
At Regent’s, we’re committed to providing a peerless student experience. We are seeking a Student Experience Officer to be the first point of contact for all non-academic specific queries and to provide first-line advice and support to students. You’ll take a case-management approach to student support, to ensure that students receive accurate and timely advice and you will also assist with course-related administrative support.
To be successful, you should have strong administrative skills and the ability to use a variety of computer systems. You should have recent, relevant and significant experience of providing high quality customer or student support and particularly, in supporting students or customers from diverse backgrounds. Personalised education is what we do, and we believe that every student is unique and exceptional, so you’ll also be customer focused with great communication skills and a strong interest in the student journey.
Whilst we offer flexible and hybrid working across the University, you will be required to work on-campus at least 3 days per week (with flexibility required around peak periods).
About us:
Regent’s University London is a private university right in the heart of Royal Regent’s Park. We offer bespoke undergraduate and postgraduate education that begins with the individual, focussing on each student’s talents, potential, and aspirations. Our study areas include business and management; liberal studies and humanities; fashion and design; film, media and performance; psychotherapy and psychology; as well as pathway qualifications in English language and other modern foreign languages.
We are a small, friendly and supportive University offering great benefits for our staff including:
- 30 days annual leave plus bank holidays and additional discretionary closure days over Christmas
- Beautiful campus in the heart of Regent's Park, a short walk from Baker Street station
- A range of great facilities on our stunning campus including free tea and coffee, flexible working spaces and free use of the campus tennis court and sport pitch
- Membership of a group personal pension scheme with a 7% minimum contribution by the University, with up to 10% contribution by the University
- Loans of up to £10,000, to include covering daily travel costs, rental deposits and bicycles
- Benenden medical cover - allowing access to medical services where there is delay in receiving NHS treatment
- Employee discount service
- £6.50 a day allowance to spend in University catering outlets (when onsite)
- Blended (hybrid) and flexible working supported across the University, depending on the requirements of the role
Unfortunately, we will be unable to consider your application if you do not already have the right to work in the UK. We are unable to offer visa sponsorship for this post.
Student Experience Officer in London employer: Galileo Global Education
Regent’s University London is an exceptional employer, offering a supportive and friendly work environment in the picturesque setting of Royal Regent’s Park. With a strong commitment to employee well-being, we provide generous benefits such as 30 days of annual leave, flexible working arrangements, and access to excellent facilities, all while fostering personal and professional growth through tailored development opportunities. Join us in creating a unique and enriching student experience, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Student Experience Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Galileo Global Education. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Galileo Global Education before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Student Experience Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Galileo Global Education:Your cover letter is your chance to shine! Tell us why you want to work at Galileo Global Education specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Galileo Global Education!
How to prepare for a job interview at Galileo Global Education
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
