At a Glance
- Tasks: Manage student casework and improve processes within our Registry team.
- Company: Regent’s University London, a supportive and friendly private university.
- Benefits: 30 days leave, flexible working, medical cover, and free language classes.
- Other info: Work on a beautiful campus with great facilities and career growth opportunities.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Experience in admin support and handling sensitive data required.
The predicted salary is between 31772 - 39156 £ per year.
Salary range: from £31,772 to £39,156 per annum (dependent on skills, experience and qualifications)
Grade: F
Hours: 35 per week
Contract type: Permanent
Vacancy Reference: 24/43
Closing date: Midnight, Sunday 28th June
We are seeking a Student Casework Officer to provide day to day operational management in relation to student casework within our Registry team. You will maintain and provide timely and accurate information to support student casework and provide practical suggestions for continuous improvement of processes. You will also contribute to the knowledge base of the Registry and the University through the sharing of information.
To be successful, you should have experience of providing high level of administrative support and in handling sensitive, confidential, personal data. You should also have a background of working in a high pressure, customer contact environment. Personalised education is what we do, and we believe that every student is unique and exceptional, so you’ll also be customer focused with great communication skills and a strong interest in the student journey.
Interviews will likely be held online, at the beginning of July. Whilst we offer flexible and hybrid working across the University, you will be required to work on-campus at least 2-3 days per week.
About us: Regent’s University London is a private university right in the heart of Royal Regent’s Park. We offer bespoke undergraduate and postgraduate education that begins with the individual, focusing on each student’s talents, potential, and aspirations.
We are a small, friendly, and supportive University offering great benefits for our staff including:
- 30 days annual leave plus bank holidays and additional discretionary closure days over the Christmas period
- Beautiful campus in the heart of Regent's Park, a short walk from Baker Street and Great Portland Street stations
- A range of great facilities on our stunning campus including free tea and coffee, flexible working spaces and free use of the campus tennis court and sport pitch
- Membership of a group personal pension scheme with a 7% minimum contribution by the University, with up to 10% contribution by the University
- Loans of up to £10,000, to include covering daily travel costs, rental deposits and bicycles
- Benenden medical cover - allowing access to medical services where there is delay in receiving NHS treatment
- Employee discount service
- £6.50 a day allowance to spend in University catering outlets (when onsite)
- Free language classes (free places are subject to availability)
- Blended (hybrid) and flexible working supported across the University, depending on the requirements of the role
Student Casework Officer in London employer: Galileo Global Education
Regent’s University London is an exceptional employer, offering a supportive and friendly work environment in the picturesque setting of Royal Regent’s Park. With a strong focus on employee well-being, we provide generous benefits such as 30 days of annual leave, flexible working arrangements, and opportunities for personal growth through free language classes and a comprehensive pension scheme. Join us to make a meaningful impact on the student journey while enjoying a vibrant campus life and a commitment to your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Student Casework Officer in London
✨Tip Number 1
Get to know the company! Research Regent’s University London and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to student casework and customer service. Think about your past experiences and how they align with the role, so you can share relevant examples confidently.
✨Tip Number 3
Don’t forget to ask questions! Interviews are a two-way street, so prepare some thoughtful questions about the role and the team. This shows your enthusiasm and helps you gauge if the job is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it gives you a chance to showcase your skills and experience directly to us, making it easier for us to see why you’d be a great fit for the Student Casework Officer role.
We think you need these skills to ace Student Casework Officer in London
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to highlight your skills and experience that match the role of Student Casework Officer. Be specific about how your background aligns with the job description, and don’t forget to show your passion for supporting students.
Tailor Your CV:Don’t just send out the same CV for every application. Tailor it to reflect the skills and experiences that are most relevant to this position. Use keywords from the job description to make it clear you’re a perfect fit for the role.
Be Clear and Concise:When writing your application, clarity is key! Keep your sentences short and to the point. Avoid jargon unless it’s relevant to the role, and make sure your application is easy to read. We want to see your qualifications without wading through unnecessary fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and securely. Plus, you’ll find all the details you need about the role and our university there!
How to prepare for a job interview at Galileo Global Education
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Student Casework Officer role. Familiarise yourself with the job description and person specification, and think about how your skills and experience align with what they’re looking for. This will help you answer questions confidently and show that you’re genuinely interested in the position.
✨Prepare Your Examples
Think of specific examples from your past work that demonstrate your administrative support skills and ability to handle sensitive information. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your experiences clearly and effectively during the interview.
✨Showcase Your Customer Focus
Since the role involves a high level of customer contact, be ready to discuss how you’ve successfully managed customer interactions in the past. Highlight your communication skills and any strategies you’ve used to ensure a positive experience for students or clients. This will show that you understand the importance of the student journey.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the university culture, or the challenges they face in student casework. This not only shows your interest in the role but also gives you a chance to assess if this is the right fit for you. Plus, it can help you stand out from other candidates!
