At a Glance
- Tasks: Support students with non-academic queries and manage their cases effectively.
- Company: Join a dynamic university team focused on enhancing student experiences.
- Benefits: Enjoy 30 days leave, flexible workspaces, and a personal pension scheme.
- Other info: Hybrid working model with great career growth opportunities.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Experience in customer support and strong administrative skills required.
The predicted salary is between 36000 - 41000 £ per year.
Salary: £36K to £41K (depending on skills and experience). Grade: G. Hours: 35 per week. Fixed‑term contract up to 12 months. Vacancy reference: 26/38. Closing date: Midnight, Sunday 5th July.
We are seeking a Student Experience Officer to serve as the first point of contact for non‑academic queries. The role provides first‑line advice and support to students, manages student cases to ensure accurate, timely advice, and assists with course‑related administrative tasks. Requires strong administrative skills, customer‑service experience, proficiency with phone, email, and computer systems, and the ability to serve diverse student backgrounds. Working conditions: hybrid with onsite presence at least 3 days per week, flexibility required around peak periods.
Responsibilities- Provide first‑line student support for non‑academic queries.
- Manage student cases ensuring accurate, timely advice and suitable outcomes.
- Assist with course‑related administrative support.
- Use a variety of computer systems and maintain accurate student records.
- Recent, relevant, and significant experience delivering high‑quality customer or student support.
- Strong administrative skills and proficiency in computer systems.
- Excellent communication skills and a customer‑focused mindset.
- Experience working with students or customers from diverse backgrounds.
- Right to work in the UK – visa sponsorship not available.
- 30 days annual leave plus bank holidays, and discretionary closure days over Christmas.
- Flexible workspaces, free tea and coffee, free use of campus tennis court and sport pitch.
- Personal pension scheme with 7% minimum contribution by the University, up to 10% contribution by the University.
- Loans up to £10,000 covering daily travel costs, rental deposits, and bicycles.
- Benenden medical cover.
- Employee discount service.
- £6.50 daily allowance in University catering outlets (when onsite).
- Hybrid and flexible working supported across the University.
Student Experience Officer in City of Westminster employer: Galileo Global Education
As a Student Experience Officer at our University, you will be part of a vibrant and supportive work culture that prioritises student engagement and well-being. With a strong emphasis on professional development, we offer numerous growth opportunities alongside competitive benefits such as 30 days of annual leave, flexible working arrangements, and a personal pension scheme. Our hybrid working model allows for a balanced work-life integration, making this an excellent place for those looking to make a meaningful impact in the educational sector.
StudySmarter Expert Advice🤫
We think this is how you could land Student Experience Officer in City of Westminster
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Galileo Global Education.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Galileo Global Education. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Student Experience Officer in City of Westminster
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Galileo Global Education.
How to prepare for a job interview at Galileo Global Education
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Galileo Global Education's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Galileo Global Education offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
