At a Glance
- Tasks: Manage student casework and improve processes within the Registry team.
- Company: Join a supportive university environment focused on student success.
- Benefits: 30 days leave, flexible working, free coffee, and access to sports facilities.
- Other info: Enjoy a dynamic workplace with opportunities for personal growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Experience in admin support and handling sensitive data is essential.
The predicted salary is between 31772 - 39156 £ per year.
Salary range: £31,772 – £39,156 per annum (dependent on skills, experience, and qualifications). Grade: F. Hours: 35 per week. Contract type: Permanent. Reference: 24/43. Closing date: Midnight, Sunday 28th June.
We are seeking a Student Casework Officer to provide day-to-day operational management in relation to student casework within our Registry team. You will maintain and provide timely and accurate information to support casework and provide practical suggestions for continuous improvement of processes. You will also contribute to the Registry’s knowledge base and share best practice within the University.
Key Responsibilities- Provide day-to-day operational management of student casework.
- Maintain and distribute timely, accurate information to support casework.
- Suggest and implement continuous improvement of processes.
- Contribute to the Registry’s knowledge base and share best practice within the University.
- Experience providing high-level administrative support.
- Experience handling sensitive, confidential personal data.
- Background working in a high-pressure, customer-facing environment.
- Excellent communication skills and customer-focused attitude.
- Strong interest in the student journey.
The role requires working on campus at least 2‑3 days per week, with flexible/hybrid working arrangements available across the University.
Benefits- 30 days annual leave plus bank holidays and discretionary closure days during the Christmas period.
- Flexible and hybrid working supported across the University.
- Free tea and coffee, flexible working spaces, and free access to campus tennis court and sport pitch.
- Group personal pension scheme with a minimum 7% contribution by the University (up to 10% contribution by the University).
- Loans of up to £10,000 covering travel costs, rental deposits, and bicycles.
- Benenden medical cover, allowing access where NHS delays.
- Employee discount service.
- Free language classes (subject to availability).
Student Casework Officer in City of Westminster employer: Galileo Global Education
As a Student Casework Officer at our University, you will join a supportive and dynamic work culture that prioritises employee well-being and professional growth. With generous benefits such as 30 days of annual leave, flexible working arrangements, and access to campus facilities, we foster an environment where you can thrive both personally and professionally. Our commitment to continuous improvement and best practices ensures that you will play a vital role in enhancing the student experience while enjoying a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Student Casework Officer in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former Student Casework Officers on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections that can help us stand out!
✨Tip Number 2
Prepare for those tricky questions! Think about how you’d handle sensitive data or improve processes in your previous roles. We want to show that we’re not just qualified, but also proactive problem solvers who care about the student journey.
✨Tip Number 3
Practice makes perfect! Grab a friend or family member and do some mock interviews. This will help us get comfortable with our answers and boost our confidence when it’s time to shine in front of the hiring panel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace Student Casework Officer in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Casework Officer role. Highlight your experience in administrative support and handling sensitive data, as these are key aspects of the job.
Showcase Your Communication Skills:Since excellent communication is a must-have for this role, give examples in your application that demonstrate how you've effectively communicated in high-pressure situations. We want to see your customer-focused attitude shine through!
Emphasise Continuous Improvement:Mention any experiences where you suggested or implemented improvements in processes. This shows us that you're proactive and committed to enhancing the student journey, which is super important for this position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Galileo Global Education
✨Know Your Casework Inside Out
Make sure you understand the ins and outs of student casework. Familiarise yourself with common issues students face and think about how you would manage these situations. This will show your potential employer that you're not just interested in the role, but that you’re ready to tackle the challenges head-on.
✨Highlight Your Administrative Skills
Since this role requires high-level administrative support, be prepared to discuss your previous experiences in this area. Bring examples of how you've successfully managed sensitive information and maintained accuracy under pressure. This will demonstrate your capability to handle the responsibilities of the position.
✨Show Off Your Communication Skills
Excellent communication is key for a Student Casework Officer. Practice articulating your thoughts clearly and concisely. Think about scenarios where you've had to communicate complex information to students or colleagues and how you ensured they understood. This will help you stand out as a strong candidate.
✨Emphasise Continuous Improvement
The job involves suggesting and implementing process improvements, so come prepared with ideas! Think about any past experiences where you identified inefficiencies and how you addressed them. This shows that you’re proactive and committed to enhancing the student experience.
