THE CLOSING DATE FOR APPLICATIONS WILL BE FRIDAY 13TH NOVEMBER 2026
JOB TITLE: Switchboard Operator
JOB REFERENCE: SBO 11/26
REPORTING TO: Reservations Manager
HOURS: This position is Full-Time, Mon-Fri 8am-4pm / 1.00pm - 9.00pm, Sat-Sun9am-4pm / 1.00pm - 9.00pm
LOCATION: Galgorm (Ballymena).
SALARY: £13.21 per hour starting
About the role:
The Resort is home to a number of guestrooms including Suites, Deluxe & Superior as well as Riverside Cabins and Cottage Suites set on the grounds. To cater for all guests we have a number of different restaurants, all offering a taste of something different, and our award-winning Thermal Village & Spa at Galgorm, the first of its kind in Ireland.
We are looking for a friendly and professional individual to join our team as Switchboard Operator. If you thrive in a fast-paced environment and enjoy being the first point of contact for our guests, we’d love to hear from you!
Job Description:
The main duties include but are not limited to;
- Call Handling - Answer and direct incoming calls promptly and professionally, providing accurate information to guests and staff.
- Voucher Processing
- Guest Assistance - Handle guest inquiries and requests in a courteous and helpful manner.
- Problem-Solving - Address and resolve guest concerns or elevate them to the relevant team member when necessary.
- Administrative Support: Perform additional administrative tasks as assigned by the manager, answering guest enquiry emails.
The Person:
Essential criteria, applicants must have;
- At least 6 months’ experience working in a dynamic, fast-paced environment in a customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, high-pressure environment.
- Strong organizational and multitasking abilities.
- Good computer literacy, with the ability to learn and use internal systems quickly.
- A professional and friendly demeanor with a strong customer service focus.
- Experience in the hospitality industry
- Previous experience working as a switchboard operator.
- Experience working in a call centre environment
Galgorm Collection are an Equal Opportunities Employer
We reserve the right to enhance the criteria to aid shortlisting. In the event that we receive large numbers of applications only those that are shortlisted will be contacted.
Switchboard Operator - Galgorm Hotel employer: Galgorm
Galgorm is an exceptional employer, offering a vibrant work culture where team members are valued and encouraged to grow. As a part-time F&B Host at The Castle Kitchen, you will enjoy flexible working hours, opportunities for barista training, and the chance to be part of a dynamic team in a stunning location, all while providing memorable dining experiences for our guests.
