At a Glance
- Tasks: Manage guest check-ins/outs and handle queries with a friendly approach.
- Company: Join the Galgorm Collection, a leader in hospitality with a focus on service.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Other info: Endless opportunities to learn and grow in the hospitality industry.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27100 - 30200 € per year.
About the role
The Resort is home to 125 guestrooms including Suites, Deluxe & Superior as well as Riverside Cabins and Cottage Suites set on the grounds. To cater for all guests we have a number of different restaurants, all offering a taste of something different, and our award‑winning Thermal Village & Spa at Galgorm, the first of its kind in Ireland.
As our Hotel Receptionist, your main role will be to manage all the check‑in/out of guests, as well as operating our main switchboard. We are seeking someone with a welcoming, friendly demeanor, ready to answer any questions the guests may have about the Resort and the local area. If you have a passion for delivering excellent customer service and want to work alongside a supportive team, then this may be the role for you!
Job Description
- Dealing with all guest queries – by phone, post, online, and face‑to‑face.
- Maintaining a good knowledge of all Galgorm Collection’s services in order to deal with daily client queries and bookings.
- Identifying and maximising sales opportunities in all client queries/contact.
- Carrying out reception procedures as per the daily checklists.
- Carrying out administrative duties as required.
- Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
The Person
Essential criteria, applicants must have:
- At least 6 months’ experience working in a dynamic, fast‑paced environment in a customer‑facing role.
- Confident IT skills to include Word and Excel.
- Experience or an interest in the hospitality industry.
- A good customer service background with the ability to demonstrate skills that deliver outstanding customer service.
- Strong interpersonal and communication skills.
- Be warm, friendly, and energetic with great pride in your overall appearance.
- A flexible work approach.
- Previous experience gained in a hotel.
- Previous experience working in the Hospitality sector.
- Previous experience working as a switchboard operator.
Perks of the job
We’re passionate about service, our guests, and of course our people. Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you endless opportunities.
Location
Galgorm Collection (Multiple Locations Across Our Collection)
Reporting to Reception Manager
Salary Payscale £13.02 – £14.52 per hour based on experience
Equal Opportunity Statement GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS
Hotel Receptionist - Galgorm Collection employer: Galgorm
Galgorm Collection is an exceptional employer that prioritises a supportive and dynamic work environment, perfect for those passionate about hospitality. With opportunities for personal and professional growth, employees benefit from a culture that values outstanding customer service and teamwork, all set within the stunning backdrop of our award-winning resort. Join us to be part of a team that not only cares for its guests but also invests in the development of its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist - Galgorm Collection
✨Tip Number 1
Get to know the Galgorm Collection inside out! Familiarise yourself with all the services and amenities we offer. This way, when you chat with guests, you can confidently answer their questions and show off your knowledge.
✨Tip Number 2
Practice your communication skills! Whether it’s face-to-face or over the phone, being warm and friendly is key. Try role-playing with a friend to get comfortable with different guest scenarios.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you went above and beyond for a guest. We love hearing about those moments that made a difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Galgorm Collection. Let’s make it happen!
We think you need these skills to ace Hotel Receptionist - Galgorm Collection
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and welcoming nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience:Make sure to highlight your relevant experience in customer service and hospitality. We’re looking for someone who can handle guest queries with ease, so share specific examples that showcase your skills.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Galgorm Collection!
How to prepare for a job interview at Galgorm
✨Know the Resort Inside Out
Before your interview, make sure you research Galgorm Collection thoroughly. Familiarise yourself with their services, restaurants, and the Thermal Village & Spa. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Think of specific situations where you went above and beyond for a guest. This will demonstrate your ability to handle queries and provide a warm, friendly atmosphere.
✨Practice Your Communication Skills
As a Hotel Receptionist, strong communication is key. Practice speaking clearly and confidently about your experiences. You might even want to role-play common scenarios you could face at the reception desk, like handling a complaint or answering a guest's question.
✨Dress to Impress
First impressions matter! Make sure you dress smartly and present yourself well for the interview. A polished appearance reflects your pride in the role and shows that you understand the hospitality industry's standards.
