At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a top-notch spa experience.
- Company: Join the award-winning Roe Valley Resort team.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Other info: Great opportunity for career growth in the hospitality industry.
- Why this job: Perfect for those passionate about customer service and wellness.
- Qualifications: Customer-facing experience and a love for beauty and fitness.
The predicted salary is between 13.02 - 13.02 £ per hour.
As a Leisure Receptionist/Attendant, you will focus on maintaining the Spa front‑of‑house systems and procedures, maximising sales, and ensuring high customer service standards are always maintained as well as making sure the changing areas are clean, stocked, and tidy for the arrival of our Spa guests. We pride ourselves on delivering a very high level of customer care, knowledge, and a friendly attitude. We strive to ensure all guest experiences are seamless and guest expectations are met with excellent customer service. If you are seeking to progress in your career and join an award‑winning, supportive team then we would love to hear from you!
Job Description
- Reception & Administration
- Managing bookings and reservations through the Leisure and Spa booking systems ensuring accuracy at all times.
- Welcoming guests and members to the Leisure Club and Spa in a friendly and professional manner.
- Dealing with guest queries and ensuring the guest experience is seamless from arrival to departure.
- Handling all client enquiries via phone, email, online platforms, and face‑to‑face.
- Processing payments, producing invoices, and handling monies accurately.
- Maintaining a strong knowledge of all resort services, facilities, treatments, and activities in order to assist guests effectively.
- Identifying and maximising sales opportunities, including spa treatments, memberships, and retail products.
- Supporting the promotion of leisure and spa services where appropriate.
- Leisure Attendant Duties
- Assisting with the smooth running of the Leisure facilities during each shift.
- Ensuring changing areas, spa reception areas, and leisure spaces are clean, stocked, safe, and well presented at all times.
- Carrying out routine cleaning, tidying, and replenishment duties across leisure and spa areas as required.
- Assisting spa guests throughout their journey, including directing or escorting guests to treatment areas where required.
- Supporting the preparation of laundry, robes, towels, and changing facilities for guest use.
- Monitoring and maintaining the presentation and cleanliness of leisure areas throughout the day.
- Guest Experience & Retail
- Promoting and assisting with the sale of retail products available within the spa and leisure areas.
- Providing basic product knowledge to guests and assisting with retail enquiries.
- Supporting the team in delivering a high‑quality leisure and spa experience for all visitors.
- Facilities & Supervision
- Assisting in the supervision and safe operation of leisure facilities, including family and recreational areas such as the children’s arcade where required.
- Supporting the team in managing guest flow within the leisure areas to ensure a safe and enjoyable environment for all guests and members.
- Ensuring all health and safety procedures are followed and that any issues are reported promptly.
- Team Support
- Working closely with the Leisure, treatments and wider Resort teams to support daily operations.
- Carrying out front and back‑of‑house procedures as per the daily checklists.
- Assisting with general operational duties as required to support the smooth running of the department.
- Undertaking additional duties as reasonably requested by management.
The Person
Essential Criteria
- At least 6 months’ experience working in a dynamic, environment in a customer‑facing role.
- Proven experience of multi‑tasking various job duties in a fast paced environment.
- A good customer service background.
- Confident administrative and IT skills to include word and excel.
- Have a keen interest in beauty, fitness, or the well‑being industry.
- Strong interpersonal and communication skills.
- Warm, friendly, and energetic with great pride in your overall appearance.
- A flexible work approach and be available to work weekdays and weekends.
- Experience or an interest in the hospitality industry.
Desirable Criteria
- Previous experience working as a Receptionist.
- Previous experience working in a spa environment.
- Experience or an interest in the hospitality industry.
- Sales Experience.
Leisure Receptionist/ Attendant – Roe Valley Resort in Limavady employer: Galgorm Resort & Spa
At Roe Valley Resort, we pride ourselves on fostering a supportive and dynamic work environment where every team member is valued. As a Leisure Receptionist/Attendant, you will not only enjoy competitive pay but also benefit from opportunities for career progression within our award-winning team. Our commitment to exceptional customer service and employee development ensures that you will thrive in a culture that prioritises both guest satisfaction and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Receptionist/ Attendant – Roe Valley Resort in Limavady
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Galgorm Resort & Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Galgorm Resort & Spa
Don't be shy about reaching out to Galgorm Resort & Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Leisure Receptionist/ Attendant – Roe Valley Resort in Limavady
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Galgorm Resort & Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Galgorm Resort & Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
