At a Glance
- Tasks: Manage guest check-ins/outs and provide excellent customer service.
- Company: Join the Galgorm Collection, a passionate hospitality team.
- Benefits: Competitive pay, flexible shifts, and endless career opportunities.
- Other info: Dynamic work environment with opportunities for growth in the hospitality sector.
- Why this job: Be part of a friendly team and enhance your hospitality skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 14.52 - 14.52 £ per hour.
- Job Title
- Hotel Receptionist
- Job Reference
- Reporting To
- Reception Manager
- Hours
This position is full-time and will be 9-hour varied shifts, based on 5 days out of 7, including weekend work. Part-time 2-3 shifts per week.
- Location
- Roe Valley Resort, Limavady
- Salary
- Payscale £13.02 - £14.52 per hour based on experience
About the role
As our Hotel Receptionist, your main role will be to manage all the check-in/out of guests.
We are seeking someone with a welcoming, friendly demeanor, someone who is ready to answer any questions the guests may have about the Resort and the local area.
If you have a passion for delivering excellent customer service and want to work alongside a supportive team then this may be the role for you!
Job Description
- Dealing with all guest queries – by phone, post, online, and face-to-face.
- Maintaining a good knowledge of all Galgorm Collection’s services in order to deal with daily client queries and bookings.
- Identifying and maximising sales opportunities in all client queries/contact.
- Carrying out reception procedures as per the daily checklists.
- Carrying out administrative duties as required.
- Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
- Cross trained with our Leisure Reception desk
- The Person
Essential criteria, applicants must have;
- At least 6 months’ experience working in a dynamic, fast-paced environment in a customer-facing role.
- Confident IT skills to include word and excel.
- Experience or an interest in the hospitality industry.
- A good customer service background with the ability to demonstrate skills that deliver outstanding customer service.
- Strong interpersonal and communication skills.
- Be warm, friendly, and energetic with great pride in your overall appearance.
- A flexible work approach.
Desirable criteria
- Previous experience gained in a hotel
- Previous experience working in the Hospitality sector.
- Previous experience working as a switchboard operator.
- Previous Reception experience
Perks of the job
We’re passionate about service, our guests, and, of course, our people.
Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities.
- Why work for us? https://www. galgorm. com/why-work-with-us. html
- GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS
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