At a Glance
- Tasks: Manage guest check-ins/outs and provide excellent customer service.
- Company: Join the Galgorm Collection, a passionate hospitality team.
- Benefits: Competitive pay, flexible shifts, and endless career opportunities.
- Other info: Dynamic work environment with room for growth in hospitality.
- Why this job: Be part of a vibrant team and make guests feel welcome.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 14.52 - 14.52 £ per hour.
JOB REFERENCE: REC 07/26
REPORTING TO: Reception Manager
HOURS: This position is full-time and will be 9-hour varied shifts, based on 5 days out of 7, including weekend work.
LOCATION: Roe Valley Resort, Limavady
SALARY: Payscale £13.02 - £14.52 per hour based on experience
About the role: As our Hotel/Leisure Receptionist, your main role will be to manage all the check-in/out of guests. We are seeking someone with a welcoming, friendly demeanor, ready to answer any questions the guests may have about the Resort and the local area. You will also be responsible for looking after reception at our Leisure Reception desks for our Pool, Soft Play, and Children's activities area. If you have a passion for delivering excellent customer service and want to work alongside a supportive team, then this may be the role for you!
Job Description: The main duties include but are not limited to:
- Dealing with all guest queries – by phone, post, online, and face-to-face.
- Maintaining a good knowledge of all Galgorm Collection’s services in order to deal with daily client queries and bookings.
- Identifying and maximising sales opportunities in all client queries/contact.
- Carrying out reception procedures as per the daily checklists.
- Carrying out administrative duties as required.
- Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
- Cross trained with our Leisure Reception desk.
The Person: Essential criteria, applicants must have:
- At least 6 months’ experience working in a dynamic, fast-paced environment in a customer-facing role.
- Confident IT skills to include Word and Excel.
- Experience or an interest in the hospitality industry.
- A good customer service background with the ability to demonstrate skills that deliver outstanding customer service.
- Strong interpersonal and communication skills.
- Be warm, friendly, and energetic with great pride in your overall appearance.
- A flexible work approach.
Desirable criteria:
- Previous experience gained in a hotel.
- Previous experience working in the Hospitality sector.
- Previous experience working as a switchboard operator.
- Previous Reception experience.
Perks of the job!! We’re passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path, or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities.
Why work for us? We reserve the right to enhance the criteria to aid shortlisting and, in the event that we receive large numbers of applications, only those that are shortlisted will be contacted. Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department.
Hotel/Leisure Receptionist - Roe Valley Resort in Limavady employer: Galgorm Resort & Spa
Galgorm Resort & Spa is an exceptional employer, offering a vibrant work culture where creativity and passion for bartending are celebrated. Located in the picturesque Roe Valley, employees benefit from comprehensive training opportunities to refine their cocktail-making skills while enjoying a supportive environment that prioritises customer satisfaction and teamwork. With flexible shifts and a commitment to employee growth, this role promises a rewarding experience for those looking to thrive in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel/Leisure Receptionist - Roe Valley Resort in Limavady
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Galgorm Resort & Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Galgorm Resort & Spa
Don't be shy about reaching out to Galgorm Resort & Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel/Leisure Receptionist - Roe Valley Resort in Limavady
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Galgorm Resort & Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Galgorm Resort & Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
