At a Glance
- Tasks: Lead a team to enhance customer experience and retention across our wholesale accounts.
- Company: Galeta, a top artisan bakery in London with a passion for quality.
- Benefits: Competitive salary, flexible hours, and a creative work environment.
- Other info: Join a dynamic team in a thriving industry with growth potential.
- Why this job: Make a real difference in customer satisfaction and drive business success.
- Qualifications: Experience in customer experience management and team leadership.
The predicted salary is between 60000 - 80000 £ per year.
Galeta, a leading artisan wholesale bakery in London, seeks a Head of Customer Experience to own the function end to end from our Farringdon office.
You will lead a four-person team, manage seven days a week operations, and ensure exceptional service across over a thousand wholesale accounts.
You will set standards, drive retention, and partner with production, dispatch and logistics to prevent issues at source.
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Chief Customer Experience & Retention Lead in London employer: Galeta
Galeta is an excellent employer that prioritises a supportive team atmosphere and fosters employee growth within the dynamic environment of Greater London. As a Customer Experience Specialist, you'll benefit from a culture that values exceptional service and offers opportunities to develop your skills in a fast-growing business, making it a rewarding place to build your career.
