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- Tasks: Own the onboarding journey for new B2B customers and ensure smooth setups.
- Company: Galeta is a London-based bakery known for handmade products and strong customer relationships.
- Benefits: Enjoy a dynamic work environment with opportunities to meet new people and taste delicious cake.
- Why this job: Join a passionate team and make a real impact on customer experiences while being out and about in London.
- Qualifications: Looking for a confident people person with excellent communication skills and some customer-facing experience.
- Other info: Start your day at our Farringdon HQ before heading out to meet customers across the city.
The predicted salary is between 28800 - 43200 £ per year.
Full Time | Based in Farringdon, London (but mostly out on the road)
At Galeta, we don’t cut corners. We handmake every product in our London bakery, deliver with care, and build genuine, lasting relationships with the people we serve. We’re now looking for a Customer Onboarding Specialist to help our new customers get the very best start with us. This is a fast-paced, customer-facing role where you’ll be out and about across London- welcoming new cafés, coffee shops, and restaurants into the Galeta family.
What you’ll be doing:
- Own the entire onboarding journey for new B2B customers.
- Be the first point of contact- friendly, helpful, and reliable.
- Visit customer sites to walk them through setup and ensure everything runs smoothly.
- Build trust-based relationships from day one.
- Work closely with our sales, ops, and logistics teams to deliver a seamless experience.
- Share ideas to help improve and evolve our onboarding process.
What we’re looking for:
- A people person- confident on the phone, even better in person.
- Comfortable being on the move- most of your time will be on the road.
- Organised, independent, and proactive.
- Excellent communication skills and strong attention to detail.
- Experience in a customer-facing role (B2B or hospitality a plus).
- CRM or onboarding platform experience is helpful, but not essential.
Where you’ll be based:
- Start your day at our Farringdon HQ, then head out to meet customers across London. You’ll need to be city-savvy and enjoy getting out from behind a desk.
Why join Galeta?
- We’re a passionate, close-knit team that cares deeply about quality- of our products and our relationships. You’ll play a key role in how customers experience Galeta and help shape how we grow. Plus... there’s always cake.
Interested?
- Send your CV and a short note. We look forward to hearing from you!
Customer Onboarding Specialist employer: Galeta
Contact Detail:
Galeta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Specialist
✨Tip Number 1
Familiarise yourself with Galeta's products and values. Understanding their commitment to quality and customer relationships will help you connect better with potential customers during your onboarding visits.
✨Tip Number 2
Network within the local café and restaurant scene in London. Building relationships with industry professionals can give you insights into customer needs and preferences, making you a more effective onboarding specialist.
✨Tip Number 3
Practice your communication skills, especially in person. Since this role is customer-facing, being able to engage confidently and warmly with new clients will set you apart from other candidates.
✨Tip Number 4
Show your organisational skills by planning mock onboarding sessions. This will not only prepare you for the role but also demonstrate your proactive approach and ability to manage multiple tasks effectively.
We think you need these skills to ace Customer Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, especially in B2B or hospitality. Emphasise your communication skills and any experience with onboarding processes.
Craft a Personal Note: Write a short note to accompany your application. Use this opportunity to express your enthusiasm for the role and how your personality aligns with Galeta's values of building genuine relationships.
Showcase Your People Skills: In your application, provide examples of how you've successfully built relationships with customers in previous roles. This will demonstrate that you are the 'people person' they are looking for.
Highlight Organisational Skills: Mention any experiences that showcase your organisational abilities and proactivity. This could include managing multiple tasks or projects simultaneously, which is crucial for a role that involves being on the move.
How to prepare for a job interview at Galeta
✨Show Your People Skills
As a Customer Onboarding Specialist, you'll be the first point of contact for new customers. Make sure to demonstrate your friendly and approachable nature during the interview. Share examples of how you've built relationships in previous roles, especially in customer-facing situations.
✨Demonstrate Organisational Skills
This role requires you to manage the onboarding journey independently. Be prepared to discuss how you stay organised and proactive in your work. You might want to mention any tools or methods you use to keep track of tasks and ensure everything runs smoothly.
✨Be City-Savvy
Since the job involves travelling around London, show your familiarity with the city. You could mention your favourite areas or how you navigate efficiently. This will highlight your comfort with being on the move and your ability to connect with local businesses.
✨Share Ideas for Improvement
Galeta values innovation in their onboarding process. Think about any suggestions you might have for improving customer experiences based on your past roles. This shows that you're not just looking to follow procedures but are also keen to contribute to the company's growth.
