At a Glance
- Tasks: Manage orders, nurture customer relationships, and ensure top-notch service.
- Company: Galeta Bakery is a leading name in premium bakery products across the UK.
- Benefits: Enjoy a culture of innovation, professional growth, and a focus on sustainability.
- Other info: Office-based role with flexible shifts; salary between £30,000-£32,000.
- Why this job: Join a dynamic team making an impact in the premium food sector.
- Qualifications: Must have a minimum 2:1 degree and strong communication skills.
The predicted salary is between 30000 - 32000 £ per year.
Application Details
If, after reading the role description below, you'd like to apply, please send your CV and a cover letter to hiring+cee@galeta.co.uk explaining why this role and why now. We're far more interested in clarity of thought, ambition and judgement than perfectly polished applications. No agencies, please.
At Galeta, we believe great customer experience is just as important as great baking. We're looking for a confident, organised and personable Customer Experience Executive to join our growing team and help deliver outstanding service across every customer touchpoint.
This role is ideal for someone who excels at problem-solving, communicating with people, and keeping things running smoothly in an ever-growing environment.
The Role
As a Customer Experience Executive, you'll be the first point of contact for many of our customers. You'll manage inbound enquiries across phone, email and chat, helping customers with orders, product questions, delivery updates and general support.
You'll work closely with our operations and sales teams to ensure every interaction reflects the Galeta brand.
Working Hours
This is a full-time position. Because we support restaurants, cafes and businesses across the UK, we are available Monday to Sunday, 6 a.m. to 6 p.m. You will need to cover one of the following shifts on a rotating pattern.
· 6:00am – 3:00pm
· 8:30am – 5:30pm
· 9:00am – 6:00pm
Flexibility across shifts is required but we will work with you if some shifts are more suitable than others.
Key Responsibilities
- Responding to customer enquiries via phone, email and live chat
- Processing and managing customer orders accurately
- Handling delivery queries, complaints and issue resolution professionally
- Maintaining a high standard of customer communication at all times
- Working closely with internal teams to resolve customer issues quickly
- Updating customer records and internal systems accurately
- Identifying opportunities to improve customer experience and processes
What We're Looking For
- Previous customer support experience
- Excellent written and verbal communication skills
- Confident handling phone calls in a professional and friendly manner
- Strong organisational skills and attention to detail
- Ability to multitask and prioritise in a busy environment
- Comfortable using email, chat platforms and internal systems
- Calm under pressure with a proactive attitude
- A team player with a positive mindset
What You'll Get
- Friendly and supportive team environment
- Competitive salary dependent on experience
- Opportunities for growth within a fast-growing business
- A dynamic workplace offering opportunities to gain experience with our Sales team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Familiarise yourself with Galeta Bakery's product range and their unique selling points. Understanding what makes their offerings stand out will help you engage more effectively during interviews and demonstrate your genuine interest in the brand.
✨Tip Number 2
Network with current or former employees of Galeta Bakery on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered exceptional customer service in previous roles. Highlighting your experience in nurturing customer relationships will show that you have the skills needed for the Customer Experience Executive position.
✨Tip Number 4
Research the latest trends in the bakery and food industry, especially those related to premium products. Being knowledgeable about industry developments will not only impress your interviewers but also demonstrate your passion for the sector.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Customer Experience Executive role. Emphasise your communication skills, tech-savviness, and any experience in customer service or the food industry.
Craft a Compelling Cover Letter:In your cover letter, express your passion for premium bakery products and how your background makes you a great fit for Galeta Bakery. Mention specific examples of how you've excelled in customer service and account management.
Showcase Your Ambition:Demonstrate your ambition and readiness to grow within the company. Share instances where you've taken initiative or contributed to business development in previous roles.
Highlight Attention to Detail:Given the meticulous nature of the role, provide examples in your application that showcase your attention to detail. This could be through past experiences where precision was key to success.
How to prepare for a job interview at Galeta
✨Show Your Passion for Bakery Products
Make sure to express your enthusiasm for premium bakery products during the interview. Share any personal experiences or favourite products from Galeta Bakery to demonstrate your genuine interest in the industry.
✨Highlight Your Communication Skills
Since the role involves leading communication efforts with accounts, be prepared to showcase your strong verbal and written communication skills. Consider providing examples of how you've effectively communicated with customers in previous roles.
✨Demonstrate Tech Savviness
As a Customer Experience Executive, you'll need to be tech-savvy. Familiarise yourself with common sales and order processing systems, and be ready to discuss any relevant experience you have with technology in customer service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of specific situations where you've successfully managed customer relationships or resolved issues, and be ready to share those stories.
