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For Companies At a Glance
- Tasks: Join us to manage orders and build customer relationships in a dynamic bakery environment.
- Company: Galeta Bakery is a leading name in premium baked goods, known for quality and innovation.
- Benefits: Enjoy opportunities for growth, a culture of excellence, and a focus on sustainability.
- Why this job: Make an impact in a growing company while working with high-quality products you love.
- Qualifications: A minimum 2:1 degree from a top university and strong communication skills are essential.
- Other info: Office-based role with flexible shifts; must have the right to work in the UK.
The predicted salary is between 30000 - 32000 £ per year.
About Us
Galeta Bakery, a fast-paced pioneer in premium bakery products across London and the UK. Known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including the likes of Curzon, Tate, Selfridges and cutting-edge restaurants, cafes and coffee shops throughout the UK.
Role Overview
Join us as a Customer Experience Executive to leverage technology, cultivate key accounts, and deliver unparalleled customer service. This role is a blend of order management, cultivating customer relationships, business development and strategic account growth.
Responsibilities
- Efficient order processing and management.
- Nurture and expand key customer accounts.
- Lead communication efforts with accounts, ensuring clarity and responsiveness.
- Champion exceptional customer service standards.
- Meeting with customers – to help grow accounts.
- Being a key point of contact between manufacturing, dispatch, sales & finance to help optimise operational processes.
- Exhibit ambition with a readiness to embrace growth within the company.
Essential Skills
- Strong verbal and written communication skills.
- Tech-savvy, especially in sales and order processing systems.
- Strong academics from top university, minimum 2:1 degree.
- Attention to detail and a meticulous approach to tasks.
- Self-starter with a drive for continuous personal and professional growth.
Nice-to-Have Skills
- Experience in the bakery or food industry.
- Proven excellence in customer service.
- Willingness to explore and contribute to various company departments.
- SQL skills for data management and analysis.
- Commercial acumen to understand and drive business growth.
- Passion for premium bakery products.
Why Join Galeta?
- Impactful work in a growing company.
- A culture of innovation and excellence.
- Opportunities for advancement and professional development.
- Engage with high-quality, NPD and EPD of our well-loved products.
- Part of an environmentally driven company with strong sustainability manufacturing credentials.
Additional info
- 06.00am - 15.00pm or 08.30am- 17.30pm, office-based.
- 5 shifts a week Monday- Sunday organised through rota.
- 3 step recruitment process - screening call, face-to-face and final face-to-face with senior members of the team.
- Must have the right to work in the UK.
- Salary range- £30,000-£32,000 per year.
Apply Now
Submit your CV and a cover letter detailing your suitability for the Customer Experience Executive role. We’re looking for someone passionate about all things food and drink who is looking to make a difference in the premium bakery sector.
Customer Experience Executive employer: Galeta
Contact Detail:
Galeta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Familiarise yourself with Galeta Bakery's products and their unique selling points. Understanding what makes their offerings stand out will help you engage more effectively during interviews and demonstrate your genuine interest in the brand.
✨Tip Number 2
Prepare to discuss your experience in customer service and how you've successfully managed client relationships in the past. Be ready to share specific examples that highlight your ability to nurture accounts and deliver exceptional service.
✨Tip Number 3
Brush up on your tech skills, especially related to sales and order processing systems. Being tech-savvy is crucial for this role, so consider familiarising yourself with common tools used in the industry to show you're ready to hit the ground running.
✨Tip Number 4
Demonstrate your passion for premium bakery products during the interview process. Share your knowledge about current trends in the food industry and how they relate to Galeta's mission, showing that you're not just looking for a job, but are genuinely excited about contributing to their success.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any tech-savvy skills you possess. Emphasise your academic achievements, especially if you have a degree from a top university.
Craft a Compelling Cover Letter: In your cover letter, express your passion for premium bakery products and how your skills align with the role. Mention specific experiences that demonstrate your ability to nurture customer relationships and manage orders effectively.
Showcase Your Communication Skills: Since strong verbal and written communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Use professional language while also conveying your enthusiasm for the position.
Highlight Relevant Experience: If you have experience in the bakery or food industry, make sure to include it. Discuss any previous roles where you excelled in customer service or business development, as these will be key to your application.
How to prepare for a job interview at Galeta
✨Show Your Passion for Bakery Products
Make sure to express your enthusiasm for premium bakery products during the interview. Share any personal experiences or favourite products from Galeta Bakery to demonstrate your genuine interest in the industry.
✨Highlight Your Communication Skills
As a Customer Experience Executive, strong verbal and written communication skills are essential. Prepare examples of how you've effectively communicated with customers or colleagues in previous roles to showcase your abilities.
✨Demonstrate Tech Savviness
Since the role requires leveraging technology for order management, be ready to discuss your experience with sales and order processing systems. Mention any specific tools or software you’ve used and how they helped improve efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you successfully managed customer relationships or resolved issues, and be prepared to share these stories.
