Customer Experience Executive

About Us

Galeta Bakery, a fast-paced pioneer in premium bakery products across London and the UK. Known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including the likes of Curzon, Tate, Selfridges and cutting-edge restaurants, cafes and coffee shops throughout the UK.

Role Overview

Join us as a Customer Experience Executive to leverage technology, cultivate key accounts, and deliver unparalleled customer service. This role is a blend of order management, cultivating customer relationships, business development and strategic account growth.

Responsibilities

• Efficient order processing and management.
• Nurture and expand key customer accounts.
• Lead communication efforts with accounts, ensuring clarity and responsiveness. Champion exceptional customer service standards.
• Meeting with customers – to help grow accounts.
• Being a key point of contact between manufacturing, dispatch, sales & finance to help optimise operational processes.
• Exhibit ambition with a readiness to embrace growth within the company.

Essential Skills

• Strong verbal and written communication skills.
• Tech-savvy, especially in sales and order processing systems.
• Strong academics from top university, minimum 2:1 degree.
• Attention to detail and a meticulous approach to tasks.
• Self-starter with a drive for continuous personal and professional growth.

Nice-to-Have Skills

• Experience in the bakery or food industry.
• Proven excellence in customer service.
• Willingness to explore and contribute to various company departments.
• SQL skills for data management and analysis.
• Commercial acumen to understand and drive business growth.
• Passion for premium bakery products.

Why Join Galeta?

• Impactful work in a growing company.
• A culture of innovation and excellence.
• Opportunities for advancement and professional development.
• Engage with high-quality, NPD and EPD of our well-loved products.
• Part of an environmentally driven company with strong sustainability manufacturing credentials.

Additional info

• 06.00am – 15.00pm or 08.30am- 17.30pm, office-based.
• 5 shifts a week Monday- Sunday organised through rota.
• 3 step recruitment process – screening call, face-to-face and final face-to-face with senior members of the team.
• Must have the right to work in the UK.
• Salary range- £30,000-£32,000 per year

Apply Now

Submit your CV and a cover letter detailing your suitability for the Customer Experience Executive role. We’re looking for someone passionate about all things food and drink who is looking to make a difference in the premium bakery sector.