Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer experience, manage orders, and build strong relationships.
- Company: Join Galeta Bakery, a leader in premium baked goods across the UK.
- Benefits: Enjoy unlimited free baked goods and opportunities for career growth.
- Why this job: Be part of an innovative culture focused on quality and sustainability.
- Qualifications: 2+ years of team management experience; passion for customer service required.
- Other info: Work hours are 8:30am - 5:30pm, Monday to Friday, in Farringdon HQ.
The predicted salary is between 36000 - 60000 £ per year.
Galeta Greater London, England, United Kingdom
Customer Experience Manager
Galeta Bakery, a fast-paced pioneer in premium bakery products across London and the UK, is known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including the likes of Curzon, Tate, Selfridges, and cutting-edge restaurants, cafes, and coffee shops throughout the UK.
Role Overview
As a Customer Experience Manager, you\’ll drive top-tier service, harness technology to enhance customer journeys, and grow key accounts. This role combines order management, customer relations, and strategic account development.
Responsibilities
- Efficiently manage and process orders.
- Build and maintain strong customer relationships, ensuring clear communication.
- Elevate customer service standards.
- Conduct customer meetings to support account growth.
- Coordinate between manufacturing, dispatch, sales, and finance to streamline operations.
- Embrace growth within the company.
- Manage the Customer Experience team and ensure daily checklist actions are completed.
- Excellent verbal and written communication.
- Skilled with sales and order processing tech.
- Detail-oriented and proactive.
- Minimum two years of experience managing a team.
Nice-to-Have Skills
- Background in bakery or food industry or FMCG.
- Proven customer service expertise and leadership.
- Eagerness to contribute across departments.
- Strong business acumen.
- Passion for premium bakery products.
Why Join Galeta?
- Meaningful work with a growing brand.
- A culture of innovation and excellence.
- Opportunities for career growth and development.
- Engage with NPD and EPD for beloved products.
- Eco-conscious company with strong sustainability focus.
- Unlimited free baked goods in the office!
Additional info
- Hours: 8:30am – 5:30pm Monday- Friday, based in Farringdon HQ, with escalation support over weekends.
- 3 step recruitment process – screening call, face-to-face and final face-to-face with senior members of the team.
- Must have the right to work in the UK.
Apply Now
Please submit your CV and a cover letter telling us why you would be a great match for the role. We’re looking for someone passionate about premium food and customer service who’s eager to make an impact.
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Baked Goods Manufacturing
#J-18808-Ljbffr
Customer Experience Manager employer: Galeta Ltd
Contact Detail:
Galeta Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Familiarize yourself with Galeta's product range and their unique selling points. Understanding what makes their bakery products stand out will help you articulate your passion for premium food during the interview.
✨Tip Number 2
Prepare examples of how you've successfully managed customer relationships in the past. Highlight specific instances where you elevated service standards or contributed to account growth, as this aligns perfectly with the role's responsibilities.
✨Tip Number 3
Showcase your experience with sales and order processing technology. Be ready to discuss how you've used tech to enhance customer journeys, as this is a key aspect of the Customer Experience Manager position.
✨Tip Number 4
Demonstrate your leadership skills by discussing how you've managed teams effectively in the past. Prepare to share your approach to ensuring daily tasks are completed and how you foster a collaborative team environment.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Experience Manager position at Galeta. Understand the key responsibilities and required skills, especially focusing on customer relations and order management.
Craft a Tailored Cover Letter: Write a cover letter that highlights your passion for premium bakery products and customer service. Make sure to connect your previous experiences with the specific requirements mentioned in the job description.
Showcase Relevant Experience: In your CV, emphasize your experience managing teams and your expertise in customer service. Include any relevant roles in the bakery, food industry, or FMCG sectors to strengthen your application.
Highlight Communication Skills: Since excellent verbal and written communication is crucial for this role, ensure that your application reflects your strong communication abilities. Use clear and concise language throughout your CV and cover letter.
How to prepare for a job interview at Galeta Ltd
✨Show Your Passion for Premium Products
Make sure to express your enthusiasm for premium bakery products during the interview. Share any personal experiences or favorite products from Galeta that resonate with you, as this will demonstrate your genuine interest in the brand.
✨Highlight Your Customer Service Expertise
Prepare specific examples of how you've successfully managed customer relationships in the past. Discuss strategies you've implemented to elevate customer service standards and how they led to positive outcomes.
✨Demonstrate Your Team Management Skills
Since the role involves managing a team, be ready to discuss your leadership style and provide examples of how you've effectively led teams in previous positions. Highlight your ability to motivate and develop team members.
✨Familiarize Yourself with Relevant Technology
As the role requires skills with sales and order processing technology, make sure to mention any relevant tools or software you have experience with. Be prepared to discuss how you've used technology to enhance customer journeys in your previous roles.
