At a Glance
- Tasks: Lead digital and commercial strategies to enhance customer experience in dermatology.
- Company: Join Galderma, a global leader in dermatology with a passion for skin health.
- Benefits: Competitive salary, growth opportunities, and a diverse, inclusive workplace.
- Other info: Be part of a dynamic team driving innovation and excellence.
- Why this job: Make a meaningful impact in the fast-growing dermatology market.
- Qualifications: 10+ years in commercial operations or digital transformation; strong leadership skills.
The predicted salary is between 72000 - 108000 £ per year.
Galderma is the emerging pure‑play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science‑based portfolio of premium flagship brands and services that span the full spectrum of the fast‑growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body’s largest organ – the skin – meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand the skin shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
The Head of Commercial Operations & Digitalization is responsible for leading the design and execution of the digital and commercial enablement strategy – ensuring that systems, tools, and processes empower customer‑facing teams to deliver a seamless, high‑impact customer experience. This role is forward‑thinking and execution‑driven, balancing short‑term delivery needs with long‑term transformation goals. As part of the Country Leadership Team, this role reports into the General Manager Canada and is supported by the regional team and a strong partnership with all local Business Unit heads, shaping the commercial roadmap while ensuring fast, pragmatic execution across customer touchpoints and digital initiatives.
Success Profile
- Strategic Integrator: Able to connect commercial strategy, systems, and execution into one coherent operating model.
- Digital Enabler: Champions technology adoption with measurable business impact.
- Operator and Innovator: Balances operational excellence with forward‑thinking strategy.
- Collaborative Leader: Builds trust and alignment across functions.
- Data‑Driven Decision Maker: Uses insights to guide strategy and execution.
Commercial Systems Enablement: Lead the optimization and integration of commercial systems (CRM, digital sales tools, analytics platforms) to enhance visibility, agility, and decision‑making; ensure systems and data platforms are intuitive, actionable, and aligned with business needs; partner with regional/global digital and IT teams to localize tools and drive adoption across sales and marketing teams; establish KPIs and performance dashboards to monitor commercial effectiveness and customer engagement.
Customer Experience & Journey Design: Own the design and continuous improvement of the end‑to‑end customer journey, ensuring every touchpoint (digital and physical) delivers a consistent and differentiated experience; collaborate with the commercial and support teams to map customer pain points and drive improvements that enhance satisfaction and loyalty; champion customer‑centricity across the organization by embedding customer insights into business planning and performance reviews; implement metrics and feedback loops to measure experience quality and commercial impact.
Digitalization & Process Excellence: Lead the digitalization roadmap, identifying opportunities to automate, streamline, and digitize commercial operations; introduce innovative tools and practices to enhance productivity and data‑driven decision‑making; serve as a change agent, fostering a culture of continuous improvement and experimentation.
Business Planning & Execution: Lead key strategic projects as part of the annual business planning; drive operational discipline and agility by simplifying processes and ensuring focus on high‑value initiatives; provide commercial insights, scenario analyses, and forward‑looking recommendations to the GM and leadership team.
Leadership & Collaboration: Act as a trusted advisor and key member of the Country Leadership Team; lead and coach a small, high‑performing team, balancing strategic vision with hands‑on delivery; work cross‑functionally to ensure alignment and effective execution of commercial priorities.
Education & Skills
- 10+ years of experience in commercial operations, business planning, or digital transformation within a multinational or high‑growth environment (Pharma/FMCG).
- Strong understanding of CRM systems, data analytics, customer experience design, and digital sales enablement.
- Proven ability to translate strategy into execution and drive measurable business impact.
- Exceptional analytical and problem‑solving skills, with strong business and financial acumen.
- Collaborative leadership style with the ability to influence across functions and levels.
- Customer‑obsessed mindset with a passion for innovation and simplification.
- Proactivity and ability to handle multiple responsibilities, priorities, tasks, and projects simultaneously.
- Degree in Business, Marketing, Engineering, or related field; MBA preferred.
Seniority level: Executive
Employment type: Full‑time
Job function: Business Development and Sales
Industry: Pharmaceutical Manufacturing
Head of Commercial Operations & Digitalization, Canada in Thornhill employer: Galderma
Galderma is an exceptional employer that champions innovation and personal growth within the dynamic field of dermatology. With a strong commitment to employee empowerment, a collaborative work culture, and a focus on meaningful contributions to healthcare, Galderma offers unique opportunities for professional development in Canada. Employees benefit from a diverse environment that respects individual rights while fostering teamwork and a customer-centric approach, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Commercial Operations & Digitalization, Canada in Thornhill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in dermatology, and think about how your skills can contribute to their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Commercial Operations & Digitalization. Highlight your strategic thinking and collaborative leadership style, and don’t forget to show your passion for innovation and customer-centricity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to the exciting work we do in dermatology.
We think you need these skills to ace Head of Commercial Operations & Digitalization, Canada in Thornhill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Commercial Operations & Digitalization role. Highlight your experience in commercial operations, digital transformation, and any relevant achievements that showcase your ability to drive measurable business impact.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about dermatology and how your background makes you the perfect fit for this role. Be sure to mention specific examples of how you've successfully led digital initiatives or improved customer experiences in the past.
Showcase Your Leadership Style:As a collaborative leader, it's important to convey your leadership style in your application. Share examples of how you've built trust and alignment across teams, and how you've driven change in previous roles. We want to see how you can inspire and lead a high-performing team!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, your application will be reviewed by the right people, and you'll be one step closer to joining our mission of advancing dermatology for every skin story!
How to prepare for a job interview at Galderma
✨Know Your Stuff
Before the interview, dive deep into Galderma's portfolio and understand their flagship brands. Familiarise yourself with the dermatology market trends and how digitalisation is shaping customer experiences in this field. This knowledge will help you connect your experience to their needs.
✨Showcase Your Leadership Style
As a Head of Commercial Operations & Digitalization, you'll need to demonstrate your collaborative leadership style. Prepare examples of how you've built trust and alignment across teams in previous roles. Highlight your ability to influence and drive results through teamwork.
✨Be Data-Driven
Galderma values data-driven decision-making. Be ready to discuss how you've used analytics to guide strategy and execution in past projects. Bring specific metrics or KPIs that showcase your impact on business outcomes, especially in commercial operations.
✨Embrace Innovation
Talk about your experience with digital transformation and how you've championed technology adoption in previous roles. Share examples of innovative tools or processes you've implemented that enhanced productivity and customer experience, aligning with Galderma's focus on continuous improvement.
