At a Glance
- Tasks: Lead digital and commercial strategies to enhance customer experience in dermatology.
- Company: Join Galderma, a global leader in dermatology with a passion for skin health.
- Benefits: Competitive salary, growth opportunities, and a diverse, inclusive workplace.
- Other info: Be part of a dynamic team driving innovation and excellence.
- Why this job: Make a meaningful impact in the fast-growing dermatology market.
- Qualifications: 10+ years in commercial operations or digital transformation; strong leadership skills.
The predicted salary is between 72000 - 108000 £ per year.
Galderma is the emerging pure‑play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science‑based portfolio of premium flagship brands and services that span the full spectrum of the fast‑growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body’s largest organ – the skin – meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand the skin shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
The Head of Commercial Operations & Digitalization is responsible for leading the design and execution of the digital and commercial enablement strategy – ensuring that systems, tools, and processes empower customer‑facing teams to deliver a seamless, high‑impact customer experience. This role is forward‑thinking and execution‑driven, balancing short‑term delivery needs with long‑term transformation goals. As part of the Country Leadership Team, this role reports into the General Manager Canada and is supported by the regional team and a strong partnership with all local Business Unit heads, shaping the commercial roadmap while ensuring fast, pragmatic execution across customer touchpoints and digital initiatives.
Success Profile
- Strategic Integrator: Able to connect commercial strategy, systems, and execution into one coherent operating model.
- Digital Enabler: Champions technology adoption with measurable business impact.
- Operator and Innovator: Balances operational excellence with forward‑thinking strategy.
- Collaborative Leader: Builds trust and alignment across functions.
- Data‑Driven Decision Maker: Uses insights to guide strategy and execution.
Commercial Systems Enablement: Lead the optimization and integration of commercial systems (CRM, digital sales tools, analytics platforms) to enhance visibility, agility, and decision‑making; ensure systems and data platforms are intuitive, actionable, and aligned with business needs; partner with regional/global digital and IT teams to localize tools and drive adoption across sales and marketing teams; establish KPIs and performance dashboards to monitor commercial effectiveness and customer engagement.
Customer Experience & Journey Design: Own the design and continuous improvement of the end‑to‑end customer journey, ensuring every touchpoint (digital and physical) delivers a consistent and differentiated experience; collaborate with the commercial and support teams to map customer pain points and drive improvements that enhance satisfaction and loyalty; champion customer‑centricity across the organization by embedding customer insights into business planning and performance reviews; implement metrics and feedback loops to measure experience quality and commercial impact.
Digitalization & Process Excellence: Lead the digitalization roadmap, identifying opportunities to automate, streamline, and digitize commercial operations; introduce innovative tools and practices to enhance productivity and data‑driven decision‑making; serve as a change agent, fostering a culture of continuous improvement and experimentation.
Business Planning & Execution: Lead key strategic projects as part of the annual business planning; drive operational discipline and agility by simplifying processes and ensuring focus on high‑value initiatives; provide commercial insights, scenario analyses, and forward‑looking recommendations to the GM and leadership team.
Leadership & Collaboration: Act as a trusted advisor and key member of the Country Leadership Team; lead and coach a small, high‑performing team, balancing strategic vision with hands‑on delivery; work cross‑functionally to ensure alignment and effective execution of commercial priorities.
Education & Skills
- 10+ years of experience in commercial operations, business planning, or digital transformation within a multinational or high‑growth environment (Pharma/FMCG).
- Strong understanding of CRM systems, data analytics, customer experience design, and digital sales enablement.
- Proven ability to translate strategy into execution and drive measurable business impact.
- Exceptional analytical and problem‑solving skills, with strong business and financial acumen.
- Collaborative leadership style with the ability to influence across functions and levels.
- Customer‑obsessed mindset with a passion for innovation and simplification.
- Proactivity and ability to handle multiple responsibilities, priorities, tasks, and projects simultaneously.
- Degree in Business, Marketing, Engineering, or related field; MBA preferred.
Seniority level: Executive
Employment type: Full‑time
Job function: Business Development and Sales
Industry: Pharmaceutical Manufacturing
Head of Commercial Operations & Digitalization, Canada in Thornhill employer: Galderma
Galderma is an exceptional employer that prioritises employee growth and development within the dynamic field of aesthetics. With a collaborative work culture and a strong focus on patient-centric strategies, employees are empowered to make a meaningful impact while working alongside global teams. Located in the UK & Ireland, this role offers unique opportunities to engage with key opinion leaders and shape the future of dermatology.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Commercial Operations & Digitalization, Canada in Thornhill
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Galderma are looking for when hiring for a Head of Commercial Operations & Digitalization, Canada.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Galderma for the Head of Commercial Operations & Digitalization, Canada, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Galderma as a Head of Commercial Operations & Digitalization, Canada, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Galderma’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Head of Commercial Operations & Digitalization, Canada.
We think you need these skills to ace Head of Commercial Operations & Digitalization, Canada in Thornhill
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Galderma, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Galderma's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Galderma. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Galderma
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Galderma uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Galderma. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
