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- Tasks: Support Veeva CRM systems and enhance user experience through training and technical support.
- Company: Join Galderma, a leader in dermatology with a focus on innovation and teamwork.
- Benefits: Enjoy a great work environment, excellent benefits, and growth opportunities from day one.
- Other info: Collaborative culture that values diversity and personal growth.
- Why this job: Make a real impact in the fast-growing dermatology market while developing your skills.
- Qualifications: 5+ years in CRM systems, strong analytical skills, and excellent communication abilities.
The predicted salary is between 50000 - 70000 £ per year.
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
The IT CRM Business Analyst for Canada is a key member of the Global IT Commercial & Digital team, reporting to the Global IT Commercial & Digital CRM Service Owner. This role plays a critical function in supporting Veeva CRM, Veeva Network, and Veeva Align within the Canadian organization, working closely with both local and global teams to ensure seamless system functionality and optimal user experience.
Essential Functions:
- Serve as the primary strategic liaison for clients regarding Veeva CRM, Network, and Align, fostering strong relationships with both local business stakeholders and the Global IT team.
- Identify and analyze business needs and challenges, translating them into detailed Veeva requirements or user stories for review in the global governance process.
- Provide expert consultation and support to local users, ensuring they maximize the value of Veeva solutions in achieving their commercial objectives.
- Maintain data integrity within Veeva CRM and Veeva Align by executing data loads and ensuring accuracy.
- Review, monitor, and document integrations with external systems (e.g., McKesson, Knipper) to ensure seamless operations.
- Manage Veeva Align configurations, including territory adjustments and Multi-Channel Cycle Plan (MCCP) setup based on business needs.
- Oversee sample lot management within Veeva and provide administrative support for the Sample Module.
- Act as the local representative for global IT CRM initiatives, communicating upcoming Veeva updates, supporting user training, and facilitating testing of new functionalities.
- Investigate and resolve user-reported system issues, minimizing disruptions to business operations.
- Provide on-site support to the sales team during National Sales Meetings.
- Conduct data cleanup and maintenance, supporting the global governance framework for system integrity.
- Support CommEx/CommOps in establishing new connections with other brands or business units.
Minimum Education, Knowledge, Skills, And Abilities:
- 5+ years of relevant experience in CRM (Veeva or Salesforce).
- Ability to communicate well (English), excellent organizational and follow-through skills with the ability to prioritize.
- Strong analytical skills to research and resolve discrepancies.
- Ability to streamline processes and provide recommendations for prospective initiatives.
- Proven experience in Salesforce and Veeva Modules administration.
- Technical skills for Salesforce and Veeva Align configuration, customization, and troubleshooting.
- Ability to work independently and collaboratively with cross-functional teams.
- Strong communication skills and the ability to provide support and training to users.
- Attention to detail and analytical skills to identify areas for improvement and optimize systems.
- Experience in SQL.
- Experience in data loading.
- Fluent in English is a must.
What We Offer In Return:
- A great work environment with an inspiring work ambiance.
- Growth and development possibilities.
- An excellent benefits program starting day one.
- Pension program after one year of service (company contribution of up to 10%).
- Tuition Reimbursements.
- Service awards program.
Next Steps:
If your profile is a match, we will invite you for a first conversation with the recruiter. The next step is a virtual conversation with the hiring manager. The final step is a panel conversation with the extended team members.
This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
IT Business Analyst CRM Veeva - Canada in Scotland employer: Galderma
Contact Detail:
Galderma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Business Analyst CRM Veeva - Canada in Scotland
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Galderma on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Galderma's latest projects and values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to it.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Think of specific examples from your past that highlight your skills in CRM systems and teamwork. This will help you stand out during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace IT Business Analyst CRM Veeva - Canada in Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Business Analyst role. Highlight your experience with CRM systems, especially Veeva, and showcase your analytical skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for dermatology and how you can contribute to our mission at Galderma. Keep it concise but impactful – we love a good story!
Showcase Your Team Spirit: We value collaboration, so don’t forget to mention your teamwork experiences. Share examples of how you've worked with cross-functional teams to achieve results. It’s all about showing us you can thrive in a team environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Galderma
✨Know Your Veeva Inside Out
Make sure you brush up on your knowledge of Veeva CRM, Network, and Align. Familiarise yourself with their functionalities and how they can be optimised for business needs. Being able to discuss specific features and improvements will show that you're not just familiar with the systems but also passionate about enhancing user experience.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical mindset during the interview. Think of examples where you've identified issues or discrepancies in CRM systems and how you resolved them. This will highlight your problem-solving abilities and your capacity to streamline processes, which is crucial for the role.
✨Communicate Effectively
Since this role involves liaising with both local and global teams, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate how you've successfully communicated complex information to diverse audiences. This will showcase your strong communication skills, which are essential for collaboration.
✨Emphasise Teamwork and Collaboration
Galderma values teamwork, so be ready to discuss how you've worked effectively within cross-functional teams. Share specific instances where your collaborative efforts led to successful project outcomes. This will demonstrate that you can thrive in a team-oriented environment while still taking initiative.