At a Glance
- Tasks: Lead digital and commercial strategies to enhance customer experience and operational excellence.
- Company: Join Galderma, a leader in dermatology with a passion for skin health.
- Benefits: Competitive salary, growth opportunities, and a diverse, inclusive work environment.
- Other info: Be part of a dynamic team driving innovation and customer-centric solutions.
- Why this job: Make a meaningful impact in the fast-growing dermatology market.
- Qualifications: 10+ years in commercial operations or digital transformation; strong leadership and analytical skills.
The predicted salary is between 80000 - 120000 £ per year.
Galderma is the emerging pure‑play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science‑based portfolio of premium flagship brands and services that span the full spectrum of the fast‑growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body’s largest organ – the skin – meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand the skin shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
The Head of Commercial Operations & Digitalization is responsible for leading the design and execution of the digital and commercial enablement strategy – ensuring that systems, tools, and processes empower customer‑facing teams to deliver a seamless, high‑impact customer experience. This role is forward‑thinking and execution‑driven, balancing short‑term delivery needs with long‑term transformation goals. As part of the Country Leadership Team, this role reports into the General Manager Canada and is supported by the regional team and a strong partnership with all local Business Unit heads, shaping the commercial roadmap while ensuring fast, pragmatic execution across customer touchpoints and digital initiatives.
Success Profile
- Strategic Integrator: Able to connect commercial strategy, systems, and execution into one coherent operating model.
- Digital Enabler: Champions technology adoption with measurable business impact.
- Operator and Innovator: Balances operational excellence with forward‑thinking strategy.
- Collaborative Leader: Builds trust and alignment across functions.
- Data‑Driven Decision Maker: Uses insights to guide strategy and execution.
Commercial Systems Enablement: Lead the optimization and integration of commercial systems (CRM, digital sales tools, analytics platforms) to enhance visibility, agility, and decision‑making; ensure systems and data platforms are intuitive, actionable, and aligned with business needs; partner with regional/global digital and IT teams to localize tools and drive adoption across sales and marketing teams; establish KPIs and performance dashboards to monitor commercial effectiveness and customer engagement.
Customer Experience & Journey Design: Own the design and continuous improvement of the end‑to‑end customer journey, ensuring every touchpoint (digital and physical) delivers a consistent and differentiated experience; collaborate with the commercial and support teams to map customer pain points and drive improvements that enhance satisfaction and loyalty; champion customer‑centricity across the organization by embedding customer insights into business planning and performance reviews; implement metrics and feedback loops to measure experience quality and commercial impact.
Digitalization & Process Excellence: Lead the digitalization roadmap, identifying opportunities to automate, streamline, and digitize commercial operations; introduce innovative tools and practices to enhance productivity and data‑driven decision‑making; serve as a change agent, fostering a culture of continuous improvement and experimentation.
Business Planning & Execution: Lead key strategic projects as part of the annual business planning; drive operational discipline and agility by simplifying processes and ensuring focus on high‑value initiatives; provide commercial insights, scenario analyses, and forward‑looking recommendations to the GM and leadership team.
Leadership & Collaboration: Act as a trusted advisor and key member of the Country Leadership Team; lead and coach a small, high‑performing team, balancing strategic vision with hands‑on delivery; work cross‑functionally to ensure alignment and effective execution of commercial priorities.
Education & Skills
- 10+ years of experience in commercial operations, business planning, or digital transformation within a multinational or high‑growth environment (Pharma/FMCG).
- Strong understanding of CRM systems, data analytics, customer experience design, and digital sales enablement.
- Proven ability to translate strategy into execution and drive measurable business impact.
- Exceptional analytical and problem‑solving skills, with strong business and financial acumen.
- Collaborative leadership style with the ability to influence across functions and levels.
- Customer‑obsessed mindset with a passion for innovation and simplification.
- Proactivity and ability to handle multiple responsibilities, priorities, tasks, and projects simultaneously.
- Degree in Business, Marketing, Engineering, or related field; MBA preferred.
Seniority level: Executive Employment type: Full‑time Job function: Business Development and Sales; Industry: Pharmaceutical Manufacturing
Head of Commercial Operations & Digitalization, Canada in Scotland employer: Galderma
Galderma is an exceptional employer that prioritises employee growth and development within the dynamic field of aesthetics. With a collaborative work culture and a strong focus on patient-centric strategies, employees are empowered to make a meaningful impact while working alongside global teams. Located in the UK & Ireland, this role offers unique opportunities to engage with key opinion leaders and shape the future of dermatology.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Commercial Operations & Digitalization, Canada in Scotland
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that you’re not just a fit for the role, but also for the team. Tailor your answers to reflect how your experience aligns with their values and goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can’t stress enough how important it is to be confident and articulate when discussing your skills and experiences.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Head of Commercial Operations & Digitalization, Canada in Scotland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Commercial Operations & Digitalization role. Highlight your experience in commercial operations, digital transformation, and any relevant leadership roles you've held.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about dermatology and how your background makes you the perfect fit for this role. Don't forget to mention specific achievements that demonstrate your ability to drive results.
Showcase Your Collaborative Spirit:Since this role involves working closely with various teams, make sure to highlight examples of successful collaboration in your application. We want to see how you've built trust and alignment across functions in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Galderma
✨Know Your Stuff
Before the interview, dive deep into Galderma's portfolio and understand their flagship brands. Familiarise yourself with the dermatology market trends and how digitalisation is shaping customer experiences in this field. This knowledge will help you speak confidently about how you can contribute to their commercial operations.
✨Showcase Your Leadership Style
As a candidate for the Head of Commercial Operations & Digitalization, it's crucial to demonstrate your collaborative leadership style. Prepare examples of how you've built trust and alignment across teams in previous roles. Highlight your ability to influence and drive results through teamwork, as this aligns perfectly with what they’re looking for.
✨Be Data-Driven
Galderma values data-driven decision-making, so come prepared with examples of how you've used analytics to guide strategy and execution. Discuss specific KPIs you've established in past roles and how they impacted business outcomes. This will show that you can translate insights into actionable strategies.
✨Embrace Innovation
Since the role involves leading digital transformation, be ready to discuss innovative tools or practices you've implemented in previous positions. Share your thoughts on how to enhance productivity and streamline processes. Showing your passion for innovation will resonate well with their focus on continuous improvement.
