ECommerce Account Manager in London

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

As E-commerce Account Manager, you will manage relationships with existing and new Pure Player customers, including Look Fantastic and ASOS, as well as Boots.com Omnichannel, (in addition to involvement with Amazon), through innovative and best in class retail activation strategies to drive consumer engagement, sales and profitability.

Responsibilities:

• You will be responsible for all functional sales capabilities, including: JBPs, product availability, pricing, shopper marketing and customer development, with a focus on KPIs at all times.
• Adapt and implement the E-commerce global vision, strategy and execution standards focusing on SEO with best in class content, assortment and e-shelf merchandising.
• Work closely and effectively with the marketing team on customer activation plans (on and off site, including PPC and Social), in line with upper funnel activity.
• Build bottom-up E-commerce Customer Account Plans (JBPs) to drive the overall business which are aligned with the Consumer Business Unit objectives and customer strategies.
• P&L responsibility: accountable to achieve Net Sales and Gross To Net percentage targets as well as proactive collaborative management of other lines in the P&L where sales have an impact or influence.
• Accurate forecasting to maximise availability on Pure Players' sites.
• Strong quantitative ability and comfort with data driven decision processes, with a strong understanding of the key metrics to drive the business is expected.
• Execute promotional guidelines by category and channel.

Skills & Qualifications:

• Degree level education (Commercial education, e.g., business, economics, marketing preferable).
• Minimum 2 years of E-commerce Sales experience and a total 5 year Commercial experience.
• Strong understanding of the online consumer buying cycle and specific E-retailer strategies, and commercial experience in E-commerce Sales.
• Ability to thrive in a fast paced, rapidly changing environment.
• Attention to detail.
• Strong data analysis, organising and prioritisation skills.
• Microsoft Excel and PowerPoint proficiency.
• Strong presentation skills within internal and external customer meetings.
• Understanding of key business functions i.e. Commercial, Finance, Technical, Supply Chain.

What we offer in return:

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

Location: London
Type: Full time