Head of Global Business Services (GBS)

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.Head of Global Business Services (GBS)Location: London, Barcelona, Krakow, ZugGalderma is seeking an experienced and visionary Head of Global Business Services (GBS) to build and lead a world-class shared services organization that drives operational excellence, scalable growth and sustainable value creation across the enterprise.Reporting to the Group CFO, the Head of GBS will define and execute Galderma's global GBS strategy, establish the target operating model and lead the delivery of standardized, efficient and customer-focused services across Finance, HR and selected other functions.The role will create and lead a high-performing global organization delivering end-to-end process excellence, service quality, automation, compliance and continuous improvement while supporting Galderma's growth ambitions and productivity objectives.The Head of GBS will lead the development of a scalable organization including both in-house and outsourced resources.The GBS organization will support key enterprise processes including:Procure-to-Pay (P2P)Order-to-Cash (O2C)Record-to-Report (R2R)Hire-to-Retire (H2R)while driving standardization, process ownership and service excellence across the enterprise.Key ResponsibilitiesDefine and Lead the GBS StrategyDefine and implement Galderma's global GBS strategy and operating modelEstablish governance, service delivery standards, performance metrics and service-level agreements across all supported functionsDrive process standardization and simplification across Finance, HR and selected processesIdentify and implement opportunities to improve efficiency, quality, compliance and customer experiencePartner with IT and functional leaders to leverage automation, AI and digital solutions that enhance service delivery and productivityEnsure GBS continues to evolve in line with business priorities and organizational growthDeliver Operational ExcellenceEnsure reliable, compliant and high-quality delivery of all GBS servicesLead service performance through clear KPIs, SLAs and governance forumsDrive continuous improvement initiatives using Lean and operational excellence methodologiesMonitor productivity, cost and service performance against internal and external benchmarksIdentify opportunities for further optimization, including outsourcing, offshoring and operating model enhancements where appropriateManage the GBS budget and ensure disciplined stewardship of resources.Build and Lead a High-Performing OrganizationRecruit, develop and retain exceptional talentFoster a culture of accountability, customer service, collaboration and continuous improvement.Develop organizational capabilities in service management, process ownership, operational excellence and digital solutionsBuild a strong leadership pipeline to support future business needs.Act as a trusted partner to the CFO and senior leaders across the organizationCollaborate closely with functional, regional and affiliate leadership teams to ensure GBS services support evolving business requirementsProvide regular reporting on service performance, operational effectiveness and value deliveredQualifications15+ years of leadership experience within Global Business Services, Shared Services or Finance organizationsProven track record of building, scaling or leading multi-functional shared services organizationsExperience establishing a greenfield shared service centre and/or implementing large-scale operating model changesStrong knowledge of Finance and HR service delivery processes and end-to-end process managementExperience leveraging automation, AI and digital capabilities to improve operational effectivenessDemonstrated ability to influence senior leaders and build strong stakeholder partnerships globallyExperience within healthcare, life sciences, consumer health or other highly regulated industries preferredBachelor's degree required; MBA or equivalent advanced degree preferredLean, Six Sigma or operational excellence certification desirableSummaryLocation: Zug; Krakow; London; BarcelonaType: Full time