Head of Commercial Operations ensure systems and data platforms are intuitive, actionable, and aligned with business needs; partner with regional/global digital and IT teams to localize tools and drive adoption across sales and marketing teams; establish KPIs and performance dashboards to monitor commercial effectiveness and customer engagement. Customer Experience collaborate with the commercial and support teams to map customer pain points and drive improvements that enhance satisfaction and loyalty; champion customer‑centricity across the organization by embedding customer insights into business planning and performance reviews; implement metrics and feedback loops to measure experience quality and commercial impact. Digitalization introduce innovative tools and practices to enhance productivity and data‑driven decision‑making; serve as a change agent, fostering a culture of continuous improvement and experimentation. Business Planning drive operational discipline and agility by simplifying processes and ensuring focus on high‑value initiatives; provide commercial insights, scenario analyses, and forward‑looking recommendations to the GM and leadership team. Leadership lead and coach a small, high‑performing team, balancing strategic vision with hands‑on delivery; work cross‑functionally to ensure alignment and effective execution of commercial priorities. Education MBA preferred. Seniority level: Executive Employment type: Full‑time Job function: Business Development and Sales; Industry: Pharmaceutical Manufacturing #J-18808-Ljbffr
Head of Commercial Operations & Digitalization, Canada employer: Galderma
Galderma is an exceptional employer that prioritises employee growth and development within a dynamic and inclusive work culture. With a strong commitment to diversity and a focus on meaningful contributions to dermatology, employees are empowered to make a direct impact while enjoying the benefits of a hybrid working environment in vibrant locations like Zug, London, or Frankfurt. Join us to be part of a passionate team dedicated to advancing dermatology and enhancing lives across the EMEAC region.
