Quality Manager, UK & Ireland in London

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

In our quality group at Galderma, you will lead and manage Quality Assurance activities across the UK and Ireland, ensuring the maintenance of a robust local Quality Management System while monitoring its compliance status. Function as an effective and proactive leader, operating autonomously and responsibly within the framework of internal policies and external regulatory guidelines and procedures.

Your mission:

Through category management, you deliver strategic stakeholder & supplier relationship management, build fit-for-purpose solutions enabling cost reduction and growth. You will be part of a highly engaged team always acting with integrity and a can-do attitude.

Key Responsibilities

• Perform Quality and compliance specific tasks including but not limited to processing product complaints, reviewing inbound deliveries paperwork, coordinating investigations into transport and storage temperature excursions, etc.
• Manage the creation/update of local SOPs to reflect local practices in accordance with Corporate Policies and SOPs.
• Implement and maintain the QMS to ensure required processes are established and effective.
• Actively contribute in management of quality systems such as, but not limited to; internal audits/self-inspection, change control, management reviews, deviation management and CAPA.
• Compile and update training manuals, undertake induction training and refresher training related to QMS for Galderma UK & Ireland staff.
• Ensure product samples are authorized with maintained traceability and product integrity.
• Maintain and report Quality KPIs.

Skills & Qualifications

• Good knowledge of regulated products and the country/regional regulations and governmental authorities.
• Ability to take decision and give instruction to all employees to ensure compliance with legal requirements.
• Able to read, write and speak English fluently.
• Thorough knowledge of the local regulatory Guidelines and Corporate Standards and applicable laws.
• A good understanding of the commercial drivers of the life science industry and an associated ability to provide advice/guidance that takes these into consideration.
• Good, positive and proactive communication and the ability to foster excellent working relations with external customers including the health authorities, industry associations and internal stakeholders.
• Skills such as project management, problem solving, ability to present information in easily understood format at internal and external meetings, good time management, negotiation, and interpersonal skills.
• Be proactive, motivated and a self-starter.
• Ability to think strategically and innovatively for resolution of quality issues.

What we offer in return

You will be working for an organisation that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.