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- Tasks: Manage the order-to-cash cycle and ensure a seamless customer journey.
- Company: Join Galderma, a leader in customer service excellence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Make a real impact by enhancing customer relationships and satisfaction.
- Qualifications: Expertise in O2C processes and Oracle Cloud proficiency required.
- Other info: Fast-paced role with a focus on continuous improvement and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
The Customer Service Specialist will be responsible for managing the order-to-cash cycle on a specified portfolio of customer accounts to ensure a seamless 'Customer Journey.' By partnering with the Galderma Sales and Accounts Receivable Teams, you play a pivotal role in addressing customer inquiries and concerns while building and maintaining strong customer relationships. This position requires effective communication and negotiation skills. You are known for your ability to provide exceptional service to customers and internal stakeholders to deliver a premium experience. In addition, this candidate must be able to work in a fast-paced and high-pressure environment. Your expertise in Oracle Cloud and Order-to-Cash (O2C) processes will ensure client satisfaction and efficient order processing.
- Act as a subject matter expert in key customer accounts and provide ongoing support for O2C-related inquiries to drive continuous improvement and optimization.
- Complete system user acceptance and regression tests for IT project implementations, system upgrades and system break fixes.
Qualifications
- Order-to-Cash (O2C) Process Expertise – Strong understanding of end-to-end O2C cycle, including order receipt, invoicing, collections, and dispute management.
- Oracle Cloud Proficiency – Hands-on experience with Oracle Cloud ERP for order processing, credit management, and troubleshooting.
- EDI (Electronic Data Interchange) Management – Ability to troubleshoot and resolve inbound/outbound EDI errors for orders and shipments.
- Customer Relationship Management – Skilled in building trust-based relationships with customers and internal stakeholders to ensure a seamless customer journey.
- Credit & Collections Handling – Experience in resolving credit block issues, managing collections, and handling chargebacks or claims.
Customer Service Expert - Order Management O2C in London employer: Galderma Pharma S.A
Contact Detail:
Galderma Pharma S.A Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Expert - Order Management O2C in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Galderma or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your O2C knowledge and Oracle Cloud skills. We recommend practising common interview questions and scenarios related to customer service and order management to show you’re ready to hit the ground running.
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to highlight your ability to build strong relationships with customers and internal teams. Share specific examples of how you've resolved issues or improved processes in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Customer Service Expert - Order Management O2C in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the order-to-cash cycle and any relevant skills in Oracle Cloud. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to a seamless customer journey. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, make sure your application reflects your strong communication skills. Whether it's through your writing style or examples of past experiences, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Galderma Pharma S.A
✨Know Your O2C Inside Out
Make sure you have a solid grasp of the order-to-cash cycle. Brush up on each step, from order receipt to invoicing and collections. Being able to discuss these processes confidently will show that you're the right fit for managing customer accounts.
✨Show Off Your Oracle Cloud Skills
Since this role requires proficiency in Oracle Cloud, be prepared to talk about your hands-on experience with it. Share specific examples of how you've used Oracle for order processing or troubleshooting EDI errors. This will demonstrate your technical expertise.
✨Build Rapport with Examples
Customer relationship management is key in this role. Think of instances where you've successfully built trust with customers or resolved conflicts. Sharing these stories will highlight your interpersonal skills and ability to provide exceptional service.
✨Stay Cool Under Pressure
This position is in a fast-paced environment, so be ready to discuss how you handle stress. Prepare examples of times when you've managed tight deadlines or high-pressure situations while maintaining quality service. This will show that you can thrive in their dynamic setting.
