At a Glance
- Tasks: Be the go-to person for IT support, helping staff with their tech needs.
- Company: Join Galbraith, a forward-thinking company that values teamwork and innovation.
- Benefits: Enjoy competitive pay, enhanced leave, private medical insurance, and more perks.
- Other info: Hybrid working available after training, plus opportunities for volunteering and charity support.
- Why this job: Make a real difference in a dynamic environment while developing your IT skills.
- Qualifications: IT qualification or experience, strong knowledge of Windows and Microsoft 365 required.
The predicted salary is between 30000 - 40000 £ per year.
We have a unique opportunity for a full-time Service Desk Analyst to join our team in our Stirling office to support the Galbraith-IT department.
Key responsibilities:
- Be the first point of contact to the business for IT Services providing a consistently professional friendly service to all staff.
- Liaise with the wider team to facilitate the resolution of a support or service request, providing ticket comms updates as outlined by the team.
- Work and liaise with 3rd party suppliers and service desks in order to facilitate internal requests.
- Log Change Requests and facilitate the requirements and impact assessments.
- Assist and work alongside our Development function to:
- Draft, facilitate and action Test Plans
- Support, gather and analyse Google and SEO data.
- Assist in DevOps.
This list is not exhaustive so please get in touch to request a full job description.
Work Pattern:
The role is offered on a full-time basis, Monday – Thursday 9am-5.30pm & Friday 9am-5pm, a total of 37hrs per week. Hybrid working will be offered following an initial training period. Further details of this will be discussed at interview.
To be Successful:
The successful candidate will ideally have a relevant IT qualification or experience, with strong knowledge of Windows and Microsoft 365. You will be able to communicate effectively at all levels with internal and external clients and be calm under pressure. You will have proven organisational skills and demonstrate the ability to prioritise effectively whilst upholding meticulous attention to detail. You will have experience using Microsoft packages including SharePoint (advantageous). We are looking for an individual who will thrive in a fast-paced environment and be a team player. You must hold a full clean driving licence.
What We Offer:
At Galbraith, we are committed to supporting the ongoing growth of our teams, and by keeping our people at the forefront of our firm ethos. A key part of joining Galbraith is that you buy into our key values and support our multi-disciplinary approach. As such we offer a competitive salary and benefits & perks package including:
- Enhanced annual leave
- Company pension
- Access to a training budget
- Private medical insurance
- Life insurance
- Enhanced family leave
- Employee Assistance Programme (EAP)
- Cycle to work scheme
- Option to purchase additional annual leave
Employees also have access to an annual paid volunteering day and charity match funding opportunities.
To request a full job description, or if you have any queries regarding the role, please email hr@galbraithgroup.com.
Apply:
To apply, please send a CV and covering letter using the button below. The successful candidate will be required to undergo pre-employment checks via Giant Screening. Galbraith is an equal opportunities employer.
Service Desk Analyst in Stirling employer: Galbraith Group
Galbraith is an exceptional employer located in Stirling, offering a supportive and dynamic work environment for Service Desk Analysts. With a commitment to employee growth, we provide a competitive salary, enhanced annual leave, and access to a training budget, alongside unique benefits like an annual paid volunteering day. Our collaborative culture encourages team players to thrive in a fast-paced setting while enjoying the flexibility of hybrid working after initial training.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Stirling
✨Tip Number 1
Network like a pro! Reach out to current employees at Galbraith or similar companies on LinkedIn. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support roles. Think about how you’d handle tricky situations, especially under pressure, and be ready to share your experiences.
✨Tip Number 3
Show off your skills! If you have experience with Microsoft 365 or SharePoint, be sure to highlight that in your conversations. Bring examples of how you've used these tools effectively in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Service Desk Analyst in Stirling
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight relevant IT qualifications and experience, especially with Windows and Microsoft 365. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your ability to communicate effectively and stay calm under pressure, as these are key traits we value.
Showcase Your Organisational Skills:In your application, give examples of how you've demonstrated strong organisational skills in previous roles. We love candidates who can prioritise effectively and pay attention to detail, so don't hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Galbraith Group
✨Know Your Tech
Make sure you brush up on your knowledge of Windows and Microsoft 365. Be ready to discuss how you've used these tools in previous roles, as well as any relevant IT qualifications you have. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Communication is Key
Since you'll be the first point of contact for IT services, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with both technical and non-technical staff. This will demonstrate your ability to liaise effectively with various stakeholders.
✨Stay Calm Under Pressure
Prepare for situational questions that assess how you handle stress. Think of times when you had to manage multiple requests or resolve issues quickly. Highlight your organisational skills and how you prioritised tasks to maintain a calm and professional service.
✨Show Your Team Spirit
Galbraith values teamwork, so be ready to share examples of how you've collaborated with others in past roles. Discuss any experiences working with third-party suppliers or development teams, and how you contributed to achieving common goals. This will showcase your ability to thrive in a fast-paced environment.
