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- Tasks: Audit calls, score compliance, and provide feedback to agents.
- Company: Join a growing company that values compliance and teamwork.
- Benefits: Enjoy a full-time role with excellent salary and training opportunities.
- Why this job: Be part of a crucial team that ensures quality and professionalism in customer service.
- Qualifications: Detail-oriented with basic IT skills; experience in call auditing is a plus.
- Other info: Full training provided; work in a supportive environment focused on improvement.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Compliance Administrator Location: Norwich Salary: Excellent Job Type: Full-time, Permanent (office based) Galaxy Personnel is partnering with an exciting growing company, who expanding the Compliance Team. This department is the backbone of the business This could be the role for you!!! Key Role Objectives * Listen to and audit outbound and inbound calls made by our call centre agents. * Score calls using a compliance scoring card (covering script adherence, objection handling, and professionalism). * Identify non-compliant calls and feed this back into agent scoring. * Work closely with floor managers and trainers to ensure all agents remain compliant and efficient. What you will need: * Audit a set number of calls per agent each week. * Complete detailed scoring cards for each call (compliance lines, objection handling, professionalism, data use). * Flag non-compliance immediately to management. * Work with compliance leadership to refine scoring criteria as campaigns evolve. * Keep records to demonstrate compliance. Desirable Skills * Highly detail-oriented — can spot small script deviations instantly. * Firm but constructive — compliance isn’t negotiable, but feedback must help agents improve. * Basic IT skills are essential, confidence with typing. * Comfortable working with confidential data under GDPR rules. * Experienced in call auditing, telesales, or regulated environments (desirable but not essential — full training provided). If this is a role you would be interested in and want to hear more Contact David Steel (phone number removed)
DS Compliance Administrator employer: Galaxy Personnel
Contact Detail:
Galaxy Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DS Compliance Administrator
✨Tip Number 1
Familiarise yourself with compliance regulations and standards relevant to the role. Understanding GDPR and call auditing processes will give you an edge in discussions during interviews.
✨Tip Number 2
Practice active listening skills, as this is crucial for auditing calls effectively. You might want to listen to sample calls and score them based on compliance criteria to sharpen your skills.
✨Tip Number 3
Network with professionals in the compliance field, especially those who have experience in call centres. They can provide insights and tips that could be beneficial during your application process.
✨Tip Number 4
Prepare to discuss how you would handle non-compliance situations during the interview. Think of examples where constructive feedback led to improvement, as this aligns with the firm but constructive approach they seek.
We think you need these skills to ace DS Compliance Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in call auditing or compliance roles. Emphasise any skills related to attention to detail and handling confidential data.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Compliance Administrator role. Mention specific skills that align with the job description, such as your ability to provide constructive feedback and your familiarity with GDPR rules.
Showcase Relevant Experience: If you have experience in regulated environments or call centres, be sure to include this in your application. Provide examples of how you've contributed to compliance in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Galaxy Personnel
✨Understand the Compliance Landscape
Familiarise yourself with compliance regulations, especially those related to call auditing and GDPR. This knowledge will demonstrate your commitment to the role and help you answer questions confidently.
✨Showcase Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a significant impact. Highlight how you identified issues and contributed to improvements in compliance or quality assurance.
✨Practice Constructive Feedback Techniques
Since the role involves providing feedback to agents, be ready to discuss how you would approach giving constructive criticism. Use examples that show your ability to balance firmness with support.
✨Demonstrate IT Proficiency
Brush up on basic IT skills relevant to the role, such as using spreadsheets for scoring calls. Be prepared to discuss any software you have used in previous roles that relates to data management or call auditing.