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- Tasks: Support customers and ensure excellent service across all interactions.
- Company: Join a thriving business in Diss, Norfolk with a focus on customer satisfaction.
- Benefits: Permanent position with a competitive salary and career development opportunities.
- Why this job: Kickstart your career in a dynamic environment while making a real difference.
- Qualifications: Strong customer service skills and good communication abilities required.
- Other info: Fast-paced office setting with a supportive team atmosphere.
Role – Customer Service Adviser
Make sure to apply with all the requested information, as laid out in the job overview below.
Location – Diss, Norfolk
Working hours – Monday to Friday – 8.30am – 5.00pm
Rate of pay – £25,396 per annum
Capacity of role – Permanent position
Our client is a specialist within their division and currently seeking a Customer Service Adviser to join their busy office team.
Candidates will need to be computer literate and will have a natural flair for customer service.
This role is a fresh and fantastic opportunity for someone looking to start a career within a commercial environment or equally to join a thriving business. and develop their career development within an established organisation
Main duties will include –
Supporting their customer service team and ensuring that a excellent experience across all interactions
You will be responsible for passing enquiries on to the relevant departments within the team.
Manage and logging complaints and help direct potential sales leads to the right team.
Interacting with customers via a multitude of methods and ensuring all documentations is stored correctly and accurately.
Reaching out to customers for feedback and promote reviews on various channels
Candidate attributes –
Excellent customer service skills
Good communication skills both written and verbal
IT Literate skills
Ability to work in a fast paced environment.
Skills Required
Customer service, Administration, Admin, IT literate, Communication skills,
Keywords
Customer service, Administration, Admin, IT literate, Communication skills
Customer Service Advisor role employer: Galaxy Personnel
Contact Detail:
Galaxy Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor role
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out from the crowd.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like complaints or feedback. Being prepared will boost your confidence and show that you’re ready for the role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Advisor role
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the Customer Service Advisor role entails and how your skills align with the requirements.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! We love it when candidates tailor their applications to highlight relevant experience and skills. Show us how your customer service flair and IT literacy make you the perfect fit for our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, we’re looking for excellent communication skills!
Apply Through Our Website: Make sure to apply through our website to ensure your application gets to us directly. It’s the best way for us to keep track of your application and gives you the best chance of standing out in the process!
How to prepare for a job interview at Galaxy Personnel
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your natural flair for customer service.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for customer service roles. Questions like 'How do you handle complaints?' or 'Can you give an example of excellent customer service?' are likely to come up. Practising your responses will help you feel more confident.
✨Be Ready to Discuss IT Skills
Since the role requires being IT literate, be prepared to discuss your technical skills. Mention any software or tools you’ve used in previous roles and how they helped you manage customer interactions efficiently.