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- Tasks: Engage with customers, manage data, and ensure site safety and compliance.
- Company: Join a valued client in Bury St. Edmunds, known for their commitment to excellence.
- Benefits: Earn £12.82 per hour with overtime at x1.5; Monday to Friday shifts.
- Why this job: Perfect for those who love customer interaction and want to develop valuable skills.
- Qualifications: Experience in administration and customer support is essential; familiarity with Word and Excel is a plus.
- Other info: This is a temporary ongoing role with opportunities for growth.
Area: Bury St Edmunds
Salary: £12.82 ph Overtime paid at x1.5
Shift Pattern: Mon to Fri 08.30-17.00
Temporary Ongoing
I am representing one of our valued clients who are looking for Customer Service Administrators to join their busy team. Primarily to actively engage in the site safety requirements, ensure rigorous inventory and financial controls are met and support transport planning with customer master data management. This customer facing role also requires first class customer service through all communications channels.
Key Responsibilities
- Support site management in achieving compliance obligations including inventory, financial, health and safety, and transport.
- Provide first class telephone and face-to-face customer service.
- Assist in customer master data management.
- Place orders on system for delivery/collection.
- Inbound/outbound phone calls for customer orders, queries, and general information.
- Serve retail customers over the counter.
- Process orders, refunds/credits, and cylinder refill agreements.
- Receipt stock in/out received on trailers.
- Inventory stock control, complete physical stock counts and be able to enter stock counts onto system.
- Complete overtime spreadsheet using clock cards.
- Complete Weekly Banking reports.
- Daily Till reconciliation.
- Agency time sheets.
- Raise and receipt Purchase orders and ensure correct stock levels are maintained.
Mandatory Tasks
- Cover in absence of Site Leader.
- Full control of contractors when on site from completing site induction to Form of Authority/Permit to Work.
- Must have relevant training.
Skills Required
- Administration
- Customer Support
- Data Base
- Word
- Excel
Qualifications Required
- Administration
- Customer Support
- Data Base
- Word
- Excel
Customer Service Admin in Bury St. Edmunds employer: Galaxy Personnel
Contact Detail:
Galaxy Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Admin in Bury St. Edmunds
✨Tip Number 1
Familiarise yourself with the specific customer service tools and software mentioned in the job description, such as database management systems and Excel. Being able to demonstrate your proficiency in these areas during an interview can set you apart from other candidates.
✨Tip Number 2
Research the company’s values and customer service philosophy. Understanding their approach will help you tailor your responses in interviews and show that you’re genuinely interested in contributing to their team.
✨Tip Number 3
Prepare for common customer service scenarios that may come up during the interview. Think about how you would handle difficult customers or manage multiple tasks simultaneously, as these are key aspects of the role.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the Customer Service Administrator role, which can be invaluable for your preparation.
We think you need these skills to ace Customer Service Admin in Bury St. Edmunds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'inventory control', 'customer master data management', and 'first class customer service' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you are a great fit. Mention specific skills like your proficiency in Word and Excel, and provide examples of how you've successfully handled customer queries or managed data in previous roles.
Highlight Relevant Skills: In your application, emphasise your administrative skills and experience with databases. Mention any relevant training or certifications that align with the responsibilities outlined in the job description, such as health and safety compliance or inventory management.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator role.
How to prepare for a job interview at Galaxy Personnel
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with tasks like inventory control, customer master data management, and financial reporting. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your previous experiences in providing excellent customer service. Share specific examples of how you've handled customer queries or complaints effectively, whether over the phone or in person.
✨Demonstrate Your Technical Proficiency
The job requires skills in Word, Excel, and database management. Be ready to talk about your experience with these tools and how you've used them in past roles. If possible, mention any specific projects where you successfully managed data or created reports.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, the company's approach to customer service, or how they measure success in this position. This not only helps you gather information but also leaves a positive impression.
