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- Tasks: Join our team as a Customer Service Administrator, engaging with customers and managing data.
- Company: We're a valued client in Bury St Edmunds, focused on safety and customer satisfaction.
- Benefits: Earn £12.82 per hour with overtime pay and a Monday to Friday schedule.
- Why this job: This role offers hands-on experience in customer service and inventory management.
- Qualifications: Skills in administration, customer support, and proficiency in Word and Excel are essential.
- Other info: This is a temporary ongoing position with opportunities for growth.
Area: Bury St Edmunds
Salary: £12.82 ph (Overtime paid at x1.5)
Shift Pattern: Mon to Fri 08.30-17.00
Temporary Ongoing
I am representing one of our valued clients who are looking for Customer Service Administrators to join their busy team. Primarily to actively engage in the site safety requirements, ensure rigorous inventory and financial controls are met and support transport planning with customer master data management. This customer facing role also requires first class customer service through all communications channels.
Key Responsibilities
- Support site management in achieving compliance obligations including inventory, financial, health and safety, and transport.
- Provide first class telephone and face-to-face customer service.
- Assist in customer master data management.
- Place orders on system for delivery/collection.
- Inbound/outbound phone calls for customer orders, queries, and general information.
- Serve retail customers over the counter.
- Process orders, refunds/credits, and cylinder refill agreements.
- Receipt stock in/out received on trailers.
- Inventory stock control, complete physical stock counts and be able to enter stock counts onto system.
- Complete overtime spreadsheet using clock cards.
- Complete Weekly Banking reports.
- Daily Till reconciliation.
- Agency time sheets.
- Raise and receipt Purchase orders and ensure correct stock levels are maintained.
Mandatory Tasks
- Cover in absence of Site Leader.
- Full control of contractors when on site from completing site induction to Form of Authority/Permit to Work.
- Must have relevant training.
Skills Required
- Administration
- Customer Support
- Data Base
- Word
- Excel
Qualifications Required
- Administration
- Customer Support
- Data Base
- Word
- Excel
Customer Service Admin employer: Galaxy Personnel
Contact Detail:
Galaxy Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Admin
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Customer Service Administrator role. Understanding the specifics, such as inventory management and customer master data management, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling phone calls and face-to-face interactions. Practising common customer scenarios can prepare you for the types of queries you might encounter in this role.
✨Tip Number 3
Make sure you're comfortable using software like Word and Excel, as these are essential for the administrative tasks involved. Consider taking a quick online course or tutorial to boost your confidence with these tools.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'customer master data management' and 'inventory control', to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle administrative tasks. Mention specific examples of how you've provided excellent customer service in previous roles.
Highlight Relevant Skills: In your application, emphasise your proficiency in tools like Word and Excel, as well as your experience with database management. These skills are crucial for the Customer Service Administrator position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Galaxy Personnel
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with tasks like inventory management, customer data handling, and financial controls. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your previous experiences in providing excellent customer service. Share specific examples of how you've handled difficult situations or gone above and beyond for customers to highlight your skills.
✨Demonstrate Your Technical Proficiency
The job requires knowledge of databases and software like Word and Excel. Be ready to talk about your experience with these tools, perhaps even mentioning specific tasks you've completed using them. If possible, prepare to discuss how you can leverage technology to improve efficiency in the role.
✨Prepare Questions for the Interviewer
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
