At a Glance
- Tasks: Join our team as a Customer Service Admin, engaging with customers and managing data.
- Company: We're a valued client in Bury St Edmunds, focused on safety and customer satisfaction.
- Benefits: Earn £12.82 per hour with overtime pay and a Monday to Friday schedule.
- Other info: This is a temporary ongoing position with opportunities for growth.
- Why this job: This role offers hands-on experience in customer service and inventory management.
- Qualifications: Skills in administration, customer support, and proficiency in Word and Excel are essential.
Area: Bury St Edmunds
Salary: £12.82 ph
Overtime paid at x1.5
Shift Pattern: Mon to Fri 08.30-17.00
Temporary Ongoing
I am representing one of our valued clients who are looking for Customer Service Administrators to join their busy team. Primarily to actively engage in the site safety requirements, ensure rigorous inventory and financial controls are met and support transport planning with customer master data management. This customer facing role also requires first class customer service through all communications channels.
Key Responsibilities
- Support site management in achieving compliance obligations including inventory, financial, health and safety, and transport.
- Provide first class telephone and face-to-face customer service.
- Assist in customer master data management.
- Place orders on system for delivery/collection.
- Inbound/outbound phone calls for customer orders, queries, and general information.
- Serve retail customers over the counter.
- Process orders, refunds/credits, and cylinder refill agreements.
- Receipt stock in/out received on trailers.
- Inventory stock control, complete physical stock counts and be able to enter stock counts onto system.
- Complete overtime spreadsheet using clock cards.
- Complete Weekly Banking reports.
- Daily Till reconciliation.
- Agency time sheets.
- Raise and receipt Purchase orders and ensure correct stock levels are maintained.
Mandatory Tasks
- Cover in absence of Site Leader.
- Full control of contractors when on site from completing site induction to Form of Authority/Permit to Work.
- Must have relevant training.
Skills Required
- Administration
- Customer Support
- Data Base
- Word
- Excel
Qualifications Required
- Administration
- Customer Support
- Data Base
- Word
- Excel
Customer Service Admin in Stoke-on-Trent employer: Galaxy Personnel
Join a dynamic team in Bury St Edmunds where your contributions as a Customer Service Administrator will be valued and recognised. We offer competitive pay, a supportive work culture that prioritises employee well-being, and opportunities for professional growth within a thriving environment. With a focus on excellence in customer service and operational efficiency, you will play a key role in ensuring our clients receive the best possible experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Admin in Stoke-on-Trent
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Customer Service Administrator role. Understanding the specifics, such as inventory management and customer master data management, will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in handling both telephone and face-to-face interactions. Practising common scenarios can prepare you to showcase your ability to provide first-class service when engaging with customers.
✨Tip Number 3
Make sure you're comfortable using software like Word and Excel, as these are essential for the role. Consider taking a quick online course or tutorial to sharpen your skills, which will show your commitment to being well-prepared.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when you’re discussing your fit for the position.
We think you need these skills to ace Customer Service Admin in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'customer master data management' and 'inventory control', to demonstrate your suitability for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided excellent service in previous roles and how you can contribute to the team’s success.
Highlight Relevant Skills:Emphasise your skills in administration, database management, and proficiency in Word and Excel. Provide examples of how you've used these skills in past positions to support your application.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator.
How to prepare for a job interview at Galaxy Personnel
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with tasks like inventory management, customer data handling, and financial controls. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your previous experiences in providing excellent customer service. Share specific examples of how you've handled difficult situations or gone above and beyond for customers to highlight your skills.
✨Prepare for Technical Questions
Brush up on your knowledge of relevant software like Word and Excel, as well as any database management systems. You might be asked about your experience with these tools, so being able to discuss your proficiency will set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the company and the role. Inquire about team dynamics, training opportunities, or how success is measured in the position. This demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
