At a Glance
- Tasks: Provide onsite and remote tech support for user devices and office technologies.
- Company: Join a dynamic IT operations team in a fast-paced environment.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Exciting role with opportunities for growth and travel to remote sites.
- Why this job: Make a real difference by solving tech issues and supporting users directly.
- Qualifications: 4+ years in IT support with strong skills in Windows and Office 365.
The predicted salary is between 27000 - 33000 £ per year.
We are looking for an experienced Deskside / Field Support Engineer to provide onsite and remote technical support across user devices, office locations and vehicle technologies.
Role overview
You will deliver 2nd line support for desktops, laptops, tablets, smartphones, printers, AV and basic network connectivity, ensuring issues are owned through to resolution and closed within agreed SLAs. The role involves regular travel to remote sites and working in both BAU and project-based environments as part of a wider IT operations team.
Key responsibilities
- Provide deskside and field support for end-user devices, OS builds, imaging/reimaging and software troubleshooting.
- Manage and update incident and request tickets, delivering clear, user-friendly communications and regular ticket updates.
- Perform routine technology health checks, asset inventory, and end-user training on hardware and software.
- Support AV and event setups, including audio/video readiness and VIP/executive support.
- Assist with onsite and field IT operations, including smart hands activities, vehicle technologies and storm recovery operations.
Skills and experience
- Minimum 4+ years’ experience in deskside / field IT support.
- Strong hands-on skills with Windows 10/11, Office 365, Teams, Intune, Azure/AD, ServiceNow and common business applications.
- Good understanding of LAN, basic networking and video conferencing support.
- Excellent communication skills in English and local language, with a strong customer service mindset.
- Ability to work independently, prioritize tickets and meet SLAs in a fast-paced environment.
- Willingness to travel to remote offices and maintain relevant technical certifications.
Deskside & Field IT Support Engineer employer: Galaxi Consulting
Join a dynamic team that values innovation and collaboration, where your expertise as a Deskside & Field IT Support Engineer will be instrumental in delivering top-notch technical support across diverse environments. With a strong focus on employee growth, we offer continuous training opportunities and a supportive work culture that encourages professional development. Located in a vibrant area, our company provides unique advantages such as flexible working arrangements and the chance to engage with cutting-edge technologies while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside & Field IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Galaxi Consulting values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Galaxi Consulting might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Galaxi Consulting!
✨Direct Apply to Galaxi Consulting
Let's not forget to apply directly through the Galaxi Consulting website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Deskside & Field IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Galaxi Consulting.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Galaxi Consulting. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Galaxi Consulting
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
