At a Glance
- Tasks: Provide 1st Line IT Support and troubleshoot technical issues in a dynamic environment.
- Company: Join a leading IT Service Desk team in Chester, UK.
- Benefits: Competitive daily rate, hybrid working model, and opportunities for skill development.
- Other info: Flexible shift patterns and a chance to work with diverse technologies.
- Why this job: Gain hands-on experience in IT support while working with a collaborative team.
- Qualifications: Experience in IT support, strong communication skills, and a willingness to learn.
The predicted salary is between 30000 - 30000 £ per year.
Service Desk Analyst (2 Positions) – Chester, UK | 6-Month Contract
Role: Service Desk Analyst
Location: Chester, UK (Candidates must reside within 50 KM of the client site)
Employment Type: 6-Month Contract (TP)
Rate: GBP 125/day (Please submit candidates within the specified rate)
Working Model: Hybrid (50% Onsite / 50% Work From Home)
Positions Available: 2
Notice Period: Preference for candidates with short notice periods or immediate availability
Working Arrangement: This role follows a hybrid working pattern:
- Week 1: 3 days onsite, 2 days remote
- Week 2: 2 days onsite, 3 days remote
This pattern continues on a rotational basis.
Shift Requirement: Rotational shift role as part of the IT Service Desk team
Shift timings: 10:00 AM – 6:00 PM (Local Time) / 11:00 AM – 7:00 PM (Local Time)
Native English speakers preferred.
Key Responsibilities:
- Work as part of the IT Service Desk shift system.
- Provide 1st Line IT Support and troubleshoot technical issues.
- Receive, log, categorize, and manage incidents and service requests.
- Monitor ticket queues and ensure SLA compliance.
- Assign and elevate tickets to appropriate teams when required.
- Coordinate ticket resolution across multiple support teams.
- Maintain accurate incident and resolution records.
- Deliver excellent customer support and communication.
Required Skills & Experience:
- Previous experience in a Technical Service Desk / IT Support environment.
- Hands‑on experience with ServiceNow.
- Excellent customer service and communication skills.
- Strong troubleshooting and problem‑solving abilities.
- Ability to explain technical concepts to non‑technical users.
- Ability to prioritize workloads and manage multiple tasks.
- Strong team player with a collaborative mindset.
- Willingness to learn and adapt to new technologies and processes.
Language Requirements: Candidates with native or near‑native proficiency in any of the following languages will be highly preferred: French, Spanish, Italian, Portuguese.
Candidate Submission Requirements: Please provide:
- Current location and distance from Chester client site (must be within 50 KM)
- Notice period / earliest availability
- Confirmation of acceptance of the hybrid working model
- Language proficiency details
- Expected daily rate (must align with GBP 125/day)
Information Technology Service Desk in Chester employer: Galaxi Consulting Group
Join a dynamic team as a Service Desk Analyst in Chester, where we prioritise employee growth and development within a supportive hybrid work culture. Enjoy the flexibility of a 50% remote working model while being part of a collaborative environment that values excellent customer service and technical expertise. With opportunities for skill enhancement and a focus on teamwork, this role offers a meaningful and rewarding career path in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Service Desk in Chester
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Galaxi Consulting Group that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Information Technology Service Desk in Chester
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Galaxi Consulting Group, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Galaxi Consulting Group can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Galaxi Consulting Group will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Galaxi Consulting Group
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Galaxi Consulting Group. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Galaxi Consulting Group.
