We are looking for result oriented Salesforce Developer with 6+ years of experience delivering end-to-end CRM solutions across Telecom, Automotive, travel, retail, and consulting industries .
Job Description:
- Specialized in Apex, Lightning Web Components (LWC), Flow automation, and AI-driven solutions using Salesforce Einstein
- Demonstrated track record of improving lead conversion and customer NPS through scalable architecture and intelligent automation.
- Should have knowledge of including Platform Developer I, Administrator, AI Associate, and AI Specialist.
- Engage in consultancy assignments, translating complex client requirements into scalable Salesforce architectures and actionable delivery roadmaps.
- Develop and maintained custom automation using Record-Triggered Flows, Apex Batch jobs, heduledprocesses to optimise operational efficiency
- Deliver end-to-end Salesforce development solutions, including Apex classes, triggers, LWC components, and Flowautomation aligned to client business requirements.
- Collaborate with stakeholders and cross-functional teams to gather requirements, define solutions, and supportiterative agile delivery.
- Maintain high code quality standards with peer-reviewed Apex and LWC development, ensuring governor limitcompliance and adherence to Salesforce best practices.
- Develop Apex trigger handlers and helper classes adhering to best practices, ensuring governor limit compliance.
- Configure Experience Cloud site flows for seamless case creation from the customer portal, improving engagement efficiency.
- Design scalable automation and workflows to improve customer service operations and reduce manual processing overhead.
- Collaborated with a data science team to build AI-driven predictive analytics using Einstein Prediction Builder, boosting forecasting and lead prioritisation.
- Automated order amendments, cancellations, and returns processing, cutting manual effort and reducing operational error rates.
- Enhance reporting visibility across order fulfilment, inventory synchronisation, and customer delivery timelines.
- Manage business process reviews and delivered stakeholder-facing improvement recommendations aligned to sprint goals
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