At a Glance
- Tasks: Lead a dynamic team to enhance business potential and deliver exceptional hospitality.
- Company: Join the UK's largest independent hotel group with a focus on creativity and inclusivity.
- Benefits: Market-leading pay, flexible shifts, 28-33 days holiday, and discounted hotel stays.
- Other info: Enjoy a supportive culture that values personal development and teamwork.
- Why this job: Make a real impact in a beautiful location while developing your career in hospitality.
- Qualifications: 1-2 years management experience, strong HR knowledge, and financial acumen required.
The predicted salary is between 29700 - 36300 £ per year.
About Us
Nestled beside Gairloch Bay, The Gairloch Hotel overlooks several quiet, secluded beaches, as well as offering spectacular views of the world famous Isle of Skye. Surrounded by a landscape rich in wildlife with unspoilt shores, lochs and mountains, The Gairloch Hotel provides a perfect base for holiday makers to take in some of the most beautiful scenery to be found in Britain. With 72 bedrooms, as well as a restaurant and lounge bar, guests can enjoy a calendar of live entertainment on site, alongside all the tranquillity associated with the beautiful scenery of Wester Ross.
We truly believe our people are our biggest asset and to reflect that we offer:
- Market leading Rates of Pay
- Anniversary Bonus
- Flexible Shifts, full and part time to fit around other commitments
- 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
- Full Training and Supervision Given
- Opportunity to gain recognised qualifications to help you progress
- Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences
- Introduce a Friend Scheme worth £600+
- Anniversary weekend stay for you or to give as a gift to family or close friends
- Access to complimentary Mental Health & Wellbeing services
- Discounted Bespoke Hotel Stays, for you, your family and friends
- 50% off all Food & Beverage during Bespoke Hotel Stays
- A range of local in-house benefits & many more!
We currently have an amazing opportunity to join the team as General Manager.
Bespoke Benefits… What’s in it for you?
At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head. We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values. We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters. At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity. We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.
Requirements:
Our ideal requirements for the suitable person to fill this position would possess outstanding team management skills, strong knowledge of HR practices and a good financial acumen. At least 1-2 years’ experience in a similar position is required along with knowledge of rooms management and food and beverage operations. The successful candidate will have a proven track record of leading a team to achieve performance and operational targets. This is a small team and therefore a hands-on approach to operations is essential. Any offer of employment will be subject to satisfactory reference checking including consent to a DBS check.
Duties will include:
- Planning and implementing longer term strategies to enhance business potential for the Business.
- Communicate to the Company on a regular basis on the performance of the business successes, highlighting potential risks and taking action accordingly.
- Ensure control of all costs throughout each department, encouraging correct stock ordering and minimising waste.
- Manage, encourage and develop all employees to ensure they consistently achieve the highest hospitality standards.
- Ensure the Company Health and Safety, Food Safety, Fire Safety and COSHH legislation is adhered to.
- Deal with employee relations issues professionally and legally.
- Coordinate action for selling initiatives in each area of the business and monitor effectiveness.
Being Bespoke:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets. We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties. We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.
General Manager employer: Gairloch Hotel
At The Gairloch Hotel, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values each team member as our greatest asset. With competitive pay, flexible shifts, and opportunities for personal development, we ensure that our employees can thrive in their roles while enjoying the stunning surroundings of Wester Ross. Join us to be part of a motivated team that celebrates diversity and fosters meaningful relationships, all while providing outstanding hospitality to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Gairloch Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Gairloch Hotel
Don't be shy about reaching out to Gairloch Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Gairloch Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Gairloch Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
