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- Tasks: Drive customer success by aligning Gainsight’s platform with client needs and delivering tailored solutions.
- Company: Join Gainsight, the AI-powered retention engine for customer-centric companies.
- Benefits: Enjoy comprehensive benefits, including medical coverage, income protection, and unique perks like Recharge Holidays.
- Other info: Dynamic role with opportunities for growth and a focus on authenticity.
- Why this job: Be part of an innovative team solving real-world problems in a collaborative environment.
- Qualifications: 2-5 years in software pre-sales or consulting, with strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
We’re building the AI-driven future of customer success, from retention to growth. Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.
We’re looking for a full-time Solutions Consultant to join our Sales team, reporting to the RVP, Solutions Consulting & Customer Success. This hybrid role is based out of our London location. In this role, you’ll drive successful customer outcomes by aligning Gainsight’s platform capabilities with client business needs and delivering tailored solutions across the customer journey. This position suits someone who thrives in a fast-paced, client-facing environment and collaborates with Sales, Product, Marketing, and Professional Services. The ideal candidate has strong skills in solution design, stakeholder management, and product storytelling.
What You’ll Do
- Lead discovery sessions to understand client business needs and translate them into Gainsight use cases.
- Create and deliver impactful product demonstrations and presentations for both business and technical audiences.
- Collaborate with Sales and Product teams to shape solution strategies and technical narratives.
- Develop and present solution storyboards and configure demo environments tailored to client challenges.
- Respond to technical RFPs/RFIs with accurate and timely input.
- Support pilots and proof-of-concept engagements with a hands-on, consultative approach.
- Participate in ongoing enablement, product updates, and internal knowledge sharing.
This role may evolve with team and business needs. Occasional travel for team meetings, training, or company events may be required.
What We’re Looking For
- 2–5 years of experience in software pre-sales, consulting, product management, or customer success.
- Degree or equivalent experience.
- Strong client-facing communication and presentation skills.
- Proven ability to work cross-functionally in complex sales cycles.
Nice-to-have Skills
- Technical understanding of APIs, relational databases (SQL, Redshift, MongoDB), and SaaS architecture.
- Familiarity with Salesforce and data integration workflows.
- Working knowledge of customer success, digital adoption, or community platforms.
Why You’ll Love It Here
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. We offer a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence. Our culture emphasizes stability, trust, and support so you can show up as your authentic self and feel connected to the work you do.
Comprehensive benefits including private medical, dental, and vision coverage, income protection, life insurance, and a group pension plan. Fertility stipend, access to coworking spaces worldwide, CycleScheme to support healthy commuting, and dedicated Recharge Holidays.
Our Core Values
We are guided by our values and mission to be living proof you can win in business while being Human-First.
Additional Information
We’re committed to an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
Solutions Consultant employer: Gainsight
Contact Detail:
Gainsight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Consultant
✨Tip Number 1
Get to know the company inside out! Research Gainsight's products and values so you can speak their language during interviews. This shows you're genuinely interested and helps you connect your skills to their needs.
✨Tip Number 2
Practice your storytelling skills! As a Solutions Consultant, you'll need to convey complex ideas simply. Use examples from your past experiences to illustrate how you've solved problems or added value in similar roles.
✨Tip Number 3
Network like a pro! Reach out to current or former Gainsight employees on LinkedIn. Ask them about their experiences and any tips they might have for your interview process. It’s a great way to get insider info!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Gainsight team.
We think you need these skills to ace Solutions Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Consultant role. Highlight your experience in software pre-sales and how it aligns with Gainsight's mission of driving customer success.
Showcase Your Storytelling Skills: Since this role involves value-based storytelling, include examples of how you've effectively communicated complex solutions to clients in the past. We want to see your ability to engage and inform!
Highlight Technical Know-How: If you have experience with APIs, SQL, or SaaS architecture, don’t forget to mention it! This technical understanding is a nice-to-have and can set you apart from other candidates.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with Gainsight!
How to prepare for a job interview at Gainsight
✨Know Your Gainsight Inside Out
Before the interview, make sure you thoroughly understand Gainsight’s platform and its capabilities. Familiarise yourself with how it aligns with customer success and be ready to discuss specific use cases that demonstrate your knowledge.
✨Master Value-Based Storytelling
As a Solutions Consultant, storytelling is key. Prepare examples of how you've successfully communicated complex solutions in a relatable way. Think about how you can translate technical jargon into benefits for clients, making it easy for them to see the value.
✨Prepare for Discovery Sessions
Anticipate questions that might arise during discovery sessions. Practice how you would lead these discussions to uncover client needs. Show that you can listen actively and respond with tailored solutions that highlight your consultative approach.
✨Showcase Your Cross-Functional Collaboration Skills
Be ready to discuss your experience working with different teams like Sales, Product, and Marketing. Share specific examples of how you’ve collaborated to shape solution strategies, as this role requires strong teamwork to drive successful outcomes.