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For Companies At a Glance
- Tasks: Drive customer success by designing and implementing innovative technical solutions.
- Company: Join Gainsight, a leader in AI-driven customer success solutions.
- Benefits: Enjoy comprehensive health coverage, flexible workspaces, and dedicated recharge holidays.
- Why this job: Make a real impact in customer success while collaborating with top-tier clients.
- Qualifications: Experience in technical consulting and strong CRM skills are essential.
- Other info: Be part of a culture that values innovation, collaboration, and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We’re building the AI-driven future of customer success, from retention to growth. Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers.
What You\’ll Do
- Serve as a technical strategist to drive adoption and expansion for existing Gainsight clients.
- Partner with Customer Success Managers to align technical initiatives with client outcomes.
- Lead discovery and requirement-gathering sessions to understand and document business needs.
- Design and configure Gainsight solutions based on best practices and client-specific goals.
- Act as a seamless extension of your customers’ operations team.
- Deliver enablement sessions to empower Gainsight Admins and key stakeholders.
- Build strong, trust-based relationships with clients, including technical and executive stakeholders.
- Proactively identify risks or blockers and collaborate cross-functionally to resolve them.
- Contribute to internal best practices, templates, and delivery frameworks.
- Track project hours and maintain target utilization.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.
What We\’re Looking For
- Bachelors Degree (or equivalent experience) and/or 5 years of related experience
- 3 to 8 years of experience in Professional Services, Technical Consulting, or Enterprise SaaS implementation and a bachelor’s degree (or equivalent combination of education and experience), required.
- Hands-on experience with CRM platforms (Salesforce.com preferred), databases, and data integration tools.
- Strong understanding of Customer Success principles and ability to translate business needs into scalable technical solutions.
- Experience managing multiple customer projects simultaneously (5–10 engagements).
- Familiarity with agile and waterfall delivery methodologies.
- Executive presence and confidence in communicating with both technical and business leaders.
- Excellent communication, facilitation, and presentation skills.
- Prior experience with Gainsight CS and/or Customer Success Operations (CS Ops) is highly preferred.
- Experience in a post-onboarding, ongoing technical account management or customer success role is strongly preferred.
- Solid technical skills and aptitude are required – CRM (Salesforce, MS Dynamics, Hubspot, etc.), databases, data integration processes and various SaaS platforms are considered relevant.
- Broad experience in data processing and implementing data warehouse/business intelligence applications using various ETL tools.
Why You’ll Love It Here
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. We foster a culture that offers stability, trust, and support so people can show up as themselves and feel connected to the work they do.
Our Compensation and Benefits
We offer a comprehensive benefits package including private medical, dental, and vision coverage, income protection, life insurance, and a group pension plan. Additional benefits include a fertility stipend, access to coworking spaces around the globe and CycleScheme to support healthy commuting. You\’ll also enjoy dedicated Recharge Holidays — one long weekend each quarter to relax and reset.
Our Core Values
We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities
From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Additional Information
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com. If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Engineering and Information Technology
- Industries: Software Development
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Solution Architect - Technical Account Manager (TAM) employer: Gainsight
Contact Detail:
Gainsight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Architect - Technical Account Manager (TAM)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Gainsight or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to technical account management and customer success. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you identified risks or blockers and how you collaborated with teams to resolve them. This will highlight your proactive approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Gainsight team.
We think you need these skills to ace Solution Architect - Technical Account Manager (TAM)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with CRM platforms and customer success principles. We want to see how your skills align with the role of a Solution Architect - Technical Account Manager!
Showcase Your Technical Skills: Don’t hold back on detailing your hands-on experience with databases, data integration tools, and SaaS platforms. We’re looking for someone who can translate business needs into scalable technical solutions, so let us know how you’ve done this in the past!
Communicate Clearly: Your written application should reflect your excellent communication skills. Use clear and concise language to convey your ideas and experiences, as this is crucial for building trust-based relationships with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the hiring process!
How to prepare for a job interview at Gainsight
✨Know Your Gainsight Inside Out
Before the interview, make sure you’re well-versed in Gainsight’s CustomerOS platform. Understand its features and how it drives customer success. This will help you articulate how your technical skills can align with their goals.
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with CRM platforms like Salesforce and your familiarity with data integration tools. Highlight specific projects where you’ve successfully implemented solutions that improved customer outcomes.
✨Demonstrate Your Communication Skills
Since this role involves working closely with both technical and business leaders, practice explaining complex technical concepts in simple terms. Use examples from your past experiences to illustrate your ability to build trust-based relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple projects. Think of scenarios where you identified risks or blockers and how you collaborated with teams to resolve them. This will show your proactive approach.
