At a Glance
- Tasks: Drive customer success by aligning Gainsight’s platform with client needs and delivering tailored solutions.
- Company: Join Gainsight, the AI-powered leader in customer success, shaping the future of client relationships.
- Benefits: Enjoy comprehensive benefits, including medical coverage, income protection, and dedicated Recharge Holidays.
- Other info: Opportunities for growth and a supportive environment where you can truly be yourself.
- Why this job: Be part of a collaborative culture that values innovation and real-world problem-solving.
- Qualifications: 2-5 years in software pre-sales or consulting, with strong communication and presentation skills.
The predicted salary is between 50000 - 65000 € per year.
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers.
About This Role: We’re looking for a full-time Solutions Consultant to join our Sales team reporting to the RVP, Solutions Consulting & Customer Success. This role is a hybrid role based out of our London location. In this role, you’ll play a key role in driving successful customer outcomes by aligning Gainsight’s platform capabilities with client business needs and delivering impactful, tailored solutions across the customer journey. This is a great opportunity for someone who thrives in a fast-paced, client-facing environment and enjoys working cross-functionally with teams like Sales, Product, Marketing, and Professional Services. The ideal candidate brings strong skills in solution design, stakeholder management, and product storytelling.
What You'll Do:
- Lead discovery sessions to understand client business needs and translate them into Gainsight use cases.
- Create and deliver impactful product demonstrations and presentations for both business and technical audiences.
- Collaborate with Sales and Product teams to shape solution strategies and technical narratives.
- Develop and present solution storyboards and configure demo environments tailored to client challenges.
- Respond to technical RFPs/RFIs with accurate and timely input.
- Support pilots and proof-of-concept engagements with a hands-on, consultative approach.
- Participate in ongoing enablement, product updates, and internal knowledge sharing.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What We're Looking For:
- 2–5 years of experience in software pre-sales, consulting, product management, or customer success.
- Degree or equivalent experience.
- Strong client-facing communication and presentation skills.
- Proven ability to work cross-functionally in complex sales cycles.
Nice-to-have skills:
- Technical understanding of APIs, relational databases (SQL, Redshift, MongoDB), and SaaS architecture.
- Familiarity with Salesforce and data integration workflows preferred.
- Working knowledge of customer success, digital adoption, or community platforms.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons.
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. We offer a comprehensive benefits package including private medical, dental, and vision coverage, income protection, life insurance, and a group pension plan. Additional benefits include a fertility stipend, access to coworking spaces around the globe and CycleScheme to support healthy commuting. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
If this sounds like the right role for you, we’d love to hear from you.
Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
Solutions Consultant in London employer: Gainsight
Gainsight is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for Solutions Consultants to thrive. With a comprehensive benefits package, including private medical coverage and dedicated Recharge Holidays, employees are supported in both their professional and personal lives. The London location offers unique opportunities for cross-functional teamwork and career growth, ensuring that every team member can contribute meaningfully to the future of customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Consultant in London
✨Tip Number 1
Get to know Gainsight inside out! Familiarise yourself with our CustomerOS platform and how it drives customer success. This will help you tailor your conversations and show that you're genuinely interested in what we do.
✨Tip Number 2
Practice your storytelling skills! As a Solutions Consultant, you'll need to convey complex ideas simply. Use examples from your past experiences to illustrate how you've solved problems for clients before.
✨Tip Number 3
Network like a pro! Connect with current Gainsight employees on LinkedIn or attend industry events. Building relationships can give you insights into our culture and the role, plus it shows your enthusiasm!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Gainsight team!
We think you need these skills to ace Solutions Consultant in London
Some tips for your application 🫡
Show Your Storytelling Skills:As a Solutions Consultant, you'll need to weave compelling narratives around our products. Make sure your application reflects your ability to tell a story that connects with the reader and showcases your understanding of customer success.
Tailor Your Application:Don’t just send a generic CV! Tailor your application to highlight your experience in solution design and client-facing roles. Show us how your skills align with what we’re looking for at Gainsight.
Highlight Cross-Functional Experience:We love team players! In your application, emphasise any experience you have working across different teams like Sales, Product, or Marketing. This will show us you can thrive in our collaborative environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Gainsight
✨Know the Gainsight Platform Inside Out
Before your interview, make sure you thoroughly understand Gainsight's CustomerOS platform. Familiarise yourself with its features and how it helps companies drive customer success. This knowledge will allow you to speak confidently about how you can align the platform's capabilities with client needs.
✨Master Value-Based Storytelling
As a Solutions Consultant, storytelling is key. Prepare examples of how you've successfully communicated complex solutions in a relatable way. Think about how you can weave in value-based narratives that resonate with potential clients, showcasing your ability to translate technical details into business benefits.
✨Practice Your Presentation Skills
You'll likely need to deliver product demonstrations and presentations, so practice is essential. Create mock presentations tailored to different audiences—business and technical. This will help you refine your delivery and ensure you're comfortable addressing various stakeholders during the interview.
✨Showcase Your Cross-Functional Collaboration
Gainsight values teamwork across departments. Be ready to discuss your experience working with Sales, Product, and Marketing teams. Highlight specific instances where your collaboration led to successful outcomes, demonstrating your ability to thrive in a fast-paced, client-facing environment.
