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- Tasks: Drive customer success by aligning Gainsight’s platform with client needs and delivering tailored solutions.
- Company: Join Gainsight, the AI-driven leader in customer success, fostering innovation and collaboration.
- Benefits: Enjoy comprehensive benefits, including medical coverage, income protection, and dedicated Recharge Holidays.
- Other info: Inclusive culture focused on growth, support, and real-world impact.
- Why this job: Be part of a dynamic team shaping the future of customer success with cutting-edge technology.
- Qualifications: 2-5 years in software pre-sales or consulting, strong communication skills, and a passion for problem-solving.
The predicted salary is between 50000 - 60000 £ per year.
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers.
About This Role: We’re looking for a full-time Solutions Consultant to join our Sales team reporting to the RVP, Solutions Consulting & Customer Success. This role is a hybrid role based out of our London location. In this role, you’ll play a key role in driving successful customer outcomes by aligning Gainsight’s platform capabilities with client business needs and delivering impactful, tailored solutions across the customer journey. This is a great opportunity for someone who thrives in a fast-paced, client-facing environment and enjoys working cross-functionally with teams like Sales, Product, Marketing, and Professional Services. The ideal candidate brings strong skills in solution design, stakeholder management, and product storytelling.
What You'll Do:
- Lead discovery sessions to understand client business needs and translate them into Gainsight use cases.
- Create and deliver impactful product demonstrations and presentations for both business and technical audiences.
- Collaborate with Sales and Product teams to shape solution strategies and technical narratives.
- Develop and present solution storyboards and configure demo environments tailored to client challenges.
- Respond to technical RFPs/RFIs with accurate and timely input.
- Support pilots and proof-of-concept engagements with a hands-on, consultative approach.
- Participate in ongoing enablement, product updates, and internal knowledge sharing.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What We're Looking For:
- 2–5 years of experience in software pre-sales, consulting, product management, or customer success.
- Degree or equivalent experience.
- Strong client-facing communication and presentation skills.
- Proven ability to work cross-functionally in complex sales cycles.
- Nice-to-have skills: Technical understanding of APIs, relational databases (SQL, Redshift, MongoDB), and SaaS architecture.
- Familiarity with Salesforce and data integration workflows preferred.
- Working knowledge of customer success, digital adoption, or community platforms.
Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do.
Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. We offer a comprehensive benefits package including private medical, dental, and vision coverage, income protection, life insurance, and a group pension plan. Additional benefits include a fertility stipend, access to coworking spaces around the globe and CycleScheme to support healthy commuting. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
If this sounds like the right role for you, we’d love to hear from you.
Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
Sales Consultant in London employer: Gainsight
Contact Detail:
Gainsight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant in London
✨Tip Number 1
Get to know the company inside out! Research Gainsight's products and values so you can speak their language during interviews. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a referral, which can be a game-changer.
✨Tip Number 3
Prepare for those tricky questions! Think about how your skills align with Gainsight’s needs, especially in solution design and customer success. Practice your responses to showcase your expertise.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It’s a simple way to stand out and keep the conversation going.
We think you need these skills to ace Sales Consultant in London
Some tips for your application 🫡
Show Your Storytelling Skills: When you write your application, think about how you can weave a narrative that showcases your experience and skills. Use value-based storytelling to connect your past roles with what Gainsight is looking for in a Solutions Consultant.
Tailor Your Application: Make sure to customise your application for the role. Highlight your experience in software pre-sales or consulting, and don’t forget to mention any technical skills that align with Gainsight’s needs, like APIs or SaaS architecture.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We love clarity, so don’t be afraid to show us what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Gainsight
✨Know Your Gainsight Inside Out
Before the interview, make sure you understand Gainsight's platform and how it aligns with customer success. Familiarise yourself with their solutions and think about how you can tailor them to meet client needs. This will help you demonstrate your value-based storytelling skills during the interview.
✨Prepare for Discovery Sessions
Since you'll be leading discovery sessions, practice asking open-ended questions that uncover client business needs. Think about potential use cases for Gainsight's platform and how you can translate those into impactful solutions. This will show your ability to engage with clients effectively.
✨Showcase Your Presentation Skills
Be ready to deliver a mock product demonstration or presentation during the interview. Use this opportunity to highlight your communication skills and technical understanding. Tailor your presentation to a specific audience, whether business or technical, to showcase your versatility.
✨Cross-Functional Collaboration is Key
Gainsight values teamwork across various departments. Be prepared to discuss your experience working with Sales, Product, and Marketing teams. Share examples of how you've successfully collaborated in complex sales cycles, as this will demonstrate your ability to thrive in a fast-paced environment.