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- Tasks: Enhance customer experience strategies and partner with clients to deliver value assessments.
- Company: Leading customer success platform based in London with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact on client success while collaborating in a dynamic environment.
- Qualifications: 10+ years in customer success or strategic consulting with strong communication skills.
- Other info: Join a team focused on driving outcomes and fostering collaboration.
The predicted salary is between 43200 - 72000 £ per year.
A leading customer success platform is seeking a full-time Sr. Customer Advisor to enhance customer experience strategies. Located in London, this hybrid role involves partnering with clients, advising executives, and delivering value assessments.
Ideal candidates will have over 10 years of experience in customer success or strategic consulting, with strong communication and analytical skills. The position promises dynamic responsibilities in a collaborative environment focused on driving real-world outcomes for clients.
EMEA Strategic CX Advisor for Growth & Value employer: Gainsight
Contact Detail:
Gainsight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Strategic CX Advisor for Growth & Value
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer success space and let them know you're on the lookout for opportunities. A friendly chat can lead to referrals or insider info about openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their pain points and think about how you can add value. We want you to walk in with ideas that show you’re ready to make an impact from day one!
✨Tip Number 3
Practice your pitch! You need to be able to clearly articulate your experience and how it aligns with the role of EMEA Strategic CX Advisor. We suggest rehearsing with a friend or in front of a mirror until you feel confident.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names pop up in our system, so make sure you stand out!
We think you need these skills to ace EMEA Strategic CX Advisor for Growth & Value
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the EMEA Strategic CX Advisor role. Highlight your customer success or strategic consulting experience, and don’t forget to showcase those strong communication and analytical skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about enhancing customer experience strategies and how your background makes you the perfect fit for this role. Keep it engaging and relevant!
Showcase Real-World Outcomes: In your application, share specific examples of how you've driven real-world outcomes for clients in the past. We love seeing tangible results, so don’t hold back on the details that demonstrate your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Gainsight
✨Know Your Customer Success Stuff
Make sure you brush up on the latest trends and best practices in customer success. Be ready to discuss how you've enhanced customer experience strategies in your previous roles, as this will show your expertise and passion for the field.
✨Showcase Your Analytical Skills
Prepare to share specific examples of how you've used data to drive decisions and improve customer outcomes. Think about metrics you've tracked or value assessments you've conducted, as this will demonstrate your analytical prowess.
✨Communicate Clearly and Confidently
Since strong communication skills are key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or using video tools to refine your delivery and ensure you come across as confident and engaging.
✨Understand Their Business
Research the company thoroughly before your interview. Familiarise yourself with their customer success platform, recent achievements, and challenges they might be facing. This knowledge will help you tailor your responses and show that you're genuinely interested in contributing to their success.
