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- Tasks: Guide customers to maximise Gainsight's solutions and enhance their success journey.
- Company: Gainsight is a top-rated workplace focused on human-first business solutions.
- Benefits: Enjoy remote work options, wellness days, and a vibrant company culture.
- Why this job: Join a mission-driven team that values diversity, creativity, and personal growth.
- Qualifications: Experience in customer success, strategic guidance, and exceptional communication skills required.
- Other info: Be part of a fun, innovative environment with opportunities for career development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Customer Success Strategist role at Gainsight
Join to apply for the Customer Success Strategist role at Gainsight
Why Gainsight?
We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why.
Job Description
Job Description:
Why Gainsight?
We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why.
At Gainsight, our mission is to be living proof you can win in business while being human-first.
Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India.
Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.
Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.
With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
The Customer Success Strategist is instrumental in helping customers maximize value from Gainsight’s solutions and serves as trusted partners and thought leader in Customer Success. You’ll work closely with cross-functional teams, including Customer Success Management, Professional Services, and Product, to ensure a seamless and impactful customer journey.
What You Will Do
- Serve as a trusted advisor to customers, guiding them on Customer Success best practices and ROI optimization.
- Conduct strategic workshops and advisory sessions to uncover current state, provide relevant best practice recommendations to further maturity and respond to pain points identified.
- Identify key customer motions that should be represented in the customer’s Gainsight instance to enable more efficient and effective collaboration and process execution.
- Leverage Gainsight’s Value Realization Framework to help define success metrics, capture baselines, and negotiate targets to demonstrate delivery against desired strategic and operational outcomes.
- Work closely with Change Management Teams to identify impactful process changes, end-user impacts, and WIIFM.
- Collaborate with Professional Services, Customer Success and Account Managers to identify and mitigate / manage customer challenges, risks, and opportunities, ensuring high customer satisfaction and retention.
- Document and share thought leadership (e.g., best practices, innovative solutions, market insights) across communities of CS Ops and Practitioners, including training teammates to apply this knowledge, ultimately enhancing collective expertise and consultative solutioning.
What We’re Looking For
- Consultative Expertise and Customer Engagement: Demonstrated experience in engaging with senior stakeholders, providing strategic guidance and expertise in Customer Success best practices to drive operational optimization and maturity.
- An advisor that can lead cross-functional workshops, synthesize input from multiple stakeholders, and map diverse lifecycle models to a unified standard to drive toward consensus.
- Experience leveraging Value Realization Frameworks to identify north star metrics and core processes driving outcome delivery.
- Expertise in customer lifecycle design, success planning, health scoring, and communication governance.
- A strategic thinker with deep experience in Customer Success and hands-on experience with Gainsight CS.
- Exceptional interpersonal skills with the ability to inspire confidence and trust.
- Strong written, verbal, and presentation skills; comfortable presenting complex concepts clearly, and articulating risk, effort, and impact.
- Proven ability to work with Business Systems Analysts and Architects to articulate business requirements as well as communicate systems details to key stakeholders to clarify solutioning abilities.
- Comfort navigating complex, matrixed organizations and aligning across multiple business units.
Why You’ll Love It Here
Your job should never be a barrier to your happiness—it should be an avenue to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.
Here Are Our 5 Core Values
- Golden Rule: We try to practice the Golden Rule by exercising reliability, trust and giving back to each other and our community.
- Success for All: We believe in success for our stakeholders—whether our teammates, clients, or shareholders—comes with a sincere focus on continuous learning, selfless teaching, and making a difference in each other’s lives.
- Child-like Joy: We aspire to experience child-like joy in our work and lives, injecting a spirit of passion, optimism, and laughter into everything that we do.
- Shoshin: We believe in a beginner’s mind. Don’t surround yourself with people like you–diversity breeds creativity.
- Stay Thirsty, My Friends: We believe in a totally internally-driven strive for greatness. The solution is to think more, not do more.
Some Other Reasons That Gainster\’s Love Working Here
Why You’ll Love It Here
Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.
Gainsters love working here for several reasons. Here are a few:
- Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here.
- Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley.
- Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive.
- Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all.
- Our Wellness Priorities: Monthly Recharge Days that re-energize us.
- Our Parody Videos: No explanation needed. Just watch them here!
Job Description Summary
By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Business Development and Sales
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Industries
Software Development
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Customer Success Strategist employer: Gainsight
Contact Detail:
Gainsight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Strategist
✨Tip Number 1
Familiarise yourself with Gainsight's platform and its features. Understanding how their solutions work will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former Gainsight employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully engaged with senior stakeholders in previous roles. Highlighting your consultative expertise will resonate well with the hiring team, as they value strategic guidance.
✨Tip Number 4
Stay updated on the latest trends in Customer Success and be ready to share your thoughts on best practices. This shows that you're proactive and passionate about the field, making you a more attractive candidate for the role.
We think you need these skills to ace Customer Success Strategist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Success Strategist role. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer success, consultative expertise, and any relevant frameworks you've worked with. Use specific examples that demonstrate your ability to engage with senior stakeholders and drive operational optimisation.
Showcase Soft Skills: Gainsight values exceptional interpersonal skills. Make sure to highlight your communication abilities, both written and verbal, as well as your capacity to inspire confidence and trust among clients and colleagues.
Align with Company Values: Familiarise yourself with Gainsight's core values and reflect them in your application. Show how your personal values align with their mission of being human-first and how you can contribute to their culture of diversity and inclusion.
How to prepare for a job interview at Gainsight
✨Understand Gainsight's Mission
Before your interview, make sure you fully grasp Gainsight's mission of being human-first in business. This understanding will help you align your answers with their core values and demonstrate your commitment to their culture.
✨Showcase Your Consultative Skills
As a Customer Success Strategist, you'll need to engage with senior stakeholders. Prepare examples from your past experiences where you've successfully provided strategic guidance and led workshops, highlighting your consultative expertise.
✨Familiarise Yourself with Value Realization Frameworks
Gainsight places a strong emphasis on using Value Realization Frameworks. Brush up on these concepts and be ready to discuss how you've used similar frameworks in previous roles to drive customer success and measure outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific challenges you've faced in customer success roles and how you navigated them, focusing on the impact of your actions on customer satisfaction and retention.