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- Tasks: Join our team to shape customer success with innovative AI-driven solutions.
- Company: Gainsight, a leader in customer success technology.
- Benefits: Comprehensive benefits, including medical coverage and dedicated Recharge Holidays.
- Other info: Opportunities for growth and a commitment to diversity and inclusion.
- Why this job: Make an impact in a fast-paced environment while collaborating with diverse teams.
- Qualifications: 2-5 years in software pre-sales or customer success with strong technical skills.
The predicted salary is between 40000 - 50000 £ per year.
We’re building the AI-driven future of customer success, from retention to growth! The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers.
We’re looking for a full-time Solutions Consultant to join our Sales team reporting to the RVP, Solutions Consulting & Customer Success. This role is a hybrid role based out of our London location.
This is a great opportunity for someone who thrives in a fast-paced, client-facing environment and enjoys working cross-functionally with teams like Sales, Product, Marketing, and Professional Services. The ideal candidate brings strong skills in value-based storytelling, technical solution design, and enterprise pre-sales execution.
- Collaborate with Sales and Product teams to shape solution strategies and technical narratives.
- This role will require occasional travel for team meetings, training, or company events.
- 2–5 years of experience in software pre-sales, consulting, product management, or customer success.
- Proven ability to work cross-functionally in complex sales cycles.
- Technical understanding of APIs, relational databases (SQL, Redshift, MongoDB), and SaaS architecture.
- Familiarity with Salesforce and data integration workflows preferred.
- Working knowledge of customer success, digital adoption, or community platforms.
With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value.
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. We offer a comprehensive benefits package including private medical, dental, and vision coverage, income protection, life insurance, and a group pension plan. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.
Commercial Administrator - Home based employer: Gainsight
Contact Detail:
Gainsight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Administrator - Home based
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us you’re genuinely interested in what we do at Gainsight and how you can contribute to our mission.
✨Tip Number 3
Practice your storytelling skills! We love candidates who can articulate their experiences and successes in a way that resonates with our values and goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace Commercial Administrator - Home based
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Commercial Administrator role. Highlight any relevant experience in software pre-sales, consulting, or customer success to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Use it to showcase your value-based storytelling skills and how you can contribute to our mission at Gainsight.
Showcase Technical Skills: Don’t forget to mention your technical understanding of APIs, databases, and SaaS architecture. We love candidates who can bridge the gap between technical solutions and customer needs!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Gainsight
✨Know Your Stuff
Make sure you understand the Gainsight CustomerOS platform and how it drives customer success. Familiarise yourself with their solutions, especially around customer journey orchestration, as this will help you speak confidently about how you can contribute.
✨Showcase Your Cross-Functional Skills
Since the role involves collaboration with Sales, Product, Marketing, and Professional Services, be ready to share examples of how you've successfully worked across teams in the past. Highlight your experience in complex sales cycles and how you navigated them.
✨Technical Know-How is Key
Brush up on your understanding of APIs, SQL, and SaaS architecture. Be prepared to discuss how these technical aspects relate to customer success and how you can leverage them in your role. This will show that you’re not just a people person but also technically savvy.
✨Value-Based Storytelling
Practice telling compelling stories that demonstrate the value of solutions you've provided in previous roles. Use specific metrics or outcomes to back up your claims. This aligns perfectly with the value-based storytelling they’re looking for in a candidate.