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- Tasks: Create user-centred experiences and drive impactful design solutions for clients.
- Company: GAIN, a creative-led company blending data, tech, and creativity.
- Benefits: Private medical insurance, life assurance, discounts, and flexible working options.
- Other info: Dynamic environment with opportunities for continuous learning and career growth.
- Why this job: Join a team that values rebel thinking and innovation to shape the future.
- Qualifications: Degree in relevant field or UX intensive course; 2 years of UX experience preferred.
The predicted salary is between 35000 - 45000 £ per year.
We create user-centered experiences that drive measurable business impact for public and private sector organisations.
About GAIN is a creative‑led, insight‑driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions. Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don't just embrace innovation – we engineer it, transforming information into action, and ideas into breakthroughs. This is where rebel thinking, smart technology, and data‑driven creativity shape the future. Through our five specialist teams – Creative Studio, Conversion, Customer Science, Experience and Performance – we fuel growth and deliver measurable impact.
The Role We are seeking a User Experience Consultant who is comfortable working across the full user‑centred research and design process and who has a proven track record in Service Design. Using their skills, knowledge, and understanding of UX best practices and methodologies, the successful candidate will work closely as part of internal and client teams to support and/or manage the development and delivery of high‑quality, engaging digital products and services in line with client requirements.
Responsibilities:
- Liaising with clients to understand their business objectives and documenting their requirements confidently.
- Developing and conducting appropriate research and other UX activities through a range of methodologies including survey, depth interviews, usability testing, card sorting, competitor reviews, personas, IA development, wireframing and prototype development.
- Creating clear as‑is and to‑be service blueprints, user journeys and system maps.
- Defining outcome metrics, tracking results and evolving designs based on research and evidence.
- Leading collaborative workshops with clients to support them in developing and implementing solutions.
- Analysing research to identify problems and opportunities for product or service improvements.
- Making recommendations and confidently communicating these to product and design teams in the most appropriate format, such as verbal presentations, written reports, models and other bespoke deliverables.
- Working with research participant recruitment teams to identify representative users of a product or service.
- Management of UX projects, including liaising with key stakeholders and planning project timescale.
- Supporting the wider team, including client services, sales and marketing as required.
Requirements:
- Ideally educated to degree level in a relevant field and/or having completed a recognised UX intensive course.
- At least 2 years’ commercial experience in UX and ideally some experience within an established agency or consultancy.
- Experienced in a variety of UX research methods such as survey, depth interviews, usability testing, card sorting, tree testing, competitor reviews, persona creation and expert evaluations.
- Experienced in mapping experiences and defining changes based on evidence and insight to meet user and business requirements.
- Experienced in producing concise artefacts including personas, journey maps and blueprints.
- Confident in facilitating co‑design workshops and communicating effectively with stakeholders.
- Experienced in visually communicating design solutions.
- Excellent verbal and written communication.
- Experienced in specifying research participant recruitment criteria.
- A proactive problem solver with a ‘can‑do' attitude and a commitment to continual learning and development.
- Contributes to creating an inclusive and positive team environment.
- Actively looks for opportunities for continuous improvement.
- Able to work independently, managing priorities effectively and work at pace.
How You’ll Work:
- Rebel Thinking: We don't accept "good enough". Rebel Thinking is about curiosity with courage. We make it safe to question assumptions, challenge the obvious, and explore smarter, braver ways forward, even when it feels uncomfortable. This is how new ideas, better products, and real breakthroughs happen.
- Make It Happen: "We turn intent into momentum." Making it Happen is about turning ambition into action. We move fast, learn fast, and push through obstacles together. Progress beats perfection, and momentum creates impact.
- Swarming Our Expertise: "Individually smart. Collectively unstoppable." Swarming our Expertise means we win together. We commit to developing our expertise so that by combining diverse skills, perspectives, and experiences, we solve harder problems faster and deliver results no single expert could achieve together.
Benefits Our benefits for UK employees include:
- Private Medical Insurance
- Life Assurance
- Income protection
- Employee Assistance Programme
- Cycle to Work salary sacrifice scheme
- Tech & Wearables salary sacrifice scheme
- Octopus EV Scheme
- Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing.
GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
GAIN Experience - Service Designer in London employer: Gain
Contact Detail:
Gain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GAIN Experience - Service Designer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design and UX. Make it visually appealing and easy to navigate, so potential employers can see your talent at a glance.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can demonstrate your problem-solving skills and your ability to work collaboratively with clients and teams.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at GAIN.
We think you need these skills to ace GAIN Experience - Service Designer in London
Some tips for your application 🫡
Show Your Passion for User-Centred Design: When you're writing your application, let your enthusiasm for user-centred design shine through. Share specific examples of how you've used UX methodologies in past projects to create engaging experiences. We love seeing candidates who are genuinely excited about making a difference!
Tailor Your Application to Us: Make sure to customise your application to align with our values and the role. Highlight your experience in service design and how it relates to the responsibilities listed in the job description. This shows us that you’ve done your homework and understand what we’re all about.
Be Clear and Concise: We appreciate clarity! When detailing your experience and skills, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, we want to see your best work without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about GAIN and what we stand for.
How to prepare for a job interview at Gain
✨Know Your UX Stuff
Make sure you brush up on your knowledge of user-centred design principles and methodologies. Be ready to discuss specific projects where you've applied these skills, especially in service design. This will show that you not only understand the theory but can also put it into practice.
✨Showcase Your Research Skills
Prepare to talk about the various UX research methods you've used, like usability testing or card sorting. Have examples ready that demonstrate how your research led to actionable insights and improvements. This will highlight your ability to turn data into impactful design decisions.
✨Communicate Clearly
Since you'll be liaising with clients and stakeholders, practice articulating your ideas clearly and confidently. Use visual aids if possible, like journey maps or blueprints, to help convey your points. This will showcase your communication skills and your ability to present complex information simply.
✨Embrace Rebel Thinking
Familiarise yourself with GAIN's philosophy of 'Rebel Thinking'. Be prepared to discuss how you've challenged assumptions in your past work and how you approach problem-solving creatively. This will resonate well with their culture and show that you're a good fit for their team.